Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329761 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6213 — 700 N 54TH ST, Chandler AZ, 85226

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Jan 23 → Mar 4, 2026
27 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 7 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 11, 2026
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 23 Scheduled ▶ Running 6 7
Jan 23 → Jan 23 Entered ▶ Running 0 7
Jan 23 → Mar 4 Ready for Release ⏸ Paused 27 —
Mar 4 → Mar 4 Assigned ▶ Running 0 7
Mar 4 → Mar 11 Scheduled ▶ Running 5 12
Mar 11 → Mar 12 Tech On Site ▶ Running 1 13
Holding 35.6d (excluded)
Coordinators 12.8d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
35.6 days
Coordinators
12.8 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
44.8 days Total Age
⏱️
28.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
34.0d
Assigned
0.0d / 0.5d SLA
Scheduled
12.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech performed a PM on the kiosk. After performing a PM on kiosk, tech function tested the unit and everything was found to be in working order. Tech let the pharmacist know that the kiosk was ready for use again.
🔍 Technician Findings
Tech arrived on site and was told to perform a PM on the kiosk. Tech checked in the the pharmacist. Kiosk was found to be on and in working order and tech saw that all the lights were working on the seat and on the side. Both screens were on and working also.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329761
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Jan 14, 10:23 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 0h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-19T20:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 15, 10:52 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-19T22:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:27 AM
Scheduled For: 2026-01-23T22:00:00.000+0000, 2026-01-23T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 11:02 AM
Scheduled For: 2026-01-23T22:30:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jan 23, 9:03 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 22h, 0m
🚨 28.0 business days
👷
▶
4 Technician Assigned Mar 4, 12:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 40d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 10:20 AM
Scheduled For: 2026-03-11T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 10, 4:45 PM
Scheduled For: 2026-03-11T21:00:00.000+0000
⏳ 1.9 business days
⏱️
4x Labor Added Mar 11, 6:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 46
🔧
Status: Tech On Site by Andrew Przybyla Mar 11, 7:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
✔️
Status: Completed by Andrew Przybyla Mar 11, 8:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 59m
🏁
Status: Closed by Andrew Przybyla Mar 11, 9:30 PM
From: Completed
To: Closed
Duration in Previous: 59m
📄
Status: Ready to Bill by Hannah Shaw Mar 12, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 28m
📨
Status: Invoice Pending by Hannah Shaw Mar 12, 11:17 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⏳ 2.8 business days
🧾
Invoice Created Mar 16, 6:32 AM
Invoice Number: SM-256285

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Mar 11, 5:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256285

Work Details (4)

Name Type Status Qty Amount Date
WL-03140053 Labor Open 1 $0.00 Mar 11, 6:08 PM
WL-03140054 Labor Open 1 $0.00 Mar 11, 6:08 PM
WL-03140055 Expenses Open 1 $0.00 Mar 11, 6:08 PM
WL-03140056 Travel Open 46 $0.00 Mar 11, 6:08 PM

Details