Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329765 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6217 — 8425 NW 13TH TERRACE, Miami FL, 33126

Jan 6, 2026 → Jun 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Jun 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 22, 2026
95 business days (not counted)
▶ Clock Running
Status: Assigned
May 22 → May 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
May 22 → Jun 10, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 22 Ready for Release ⏸ Paused 95 —
May 22 → May 22 Assigned ▶ Running 0 1
May 22 → Jun 10 Scheduled ▶ Running 12 13
Jun 10 → Jun 10 Tech On Site ▶ Running 0 13
Holding 97.6d (excluded)
Coordinators 12.9d
Field Work 0.6d
Billing 6.0d
✗ SLA Missed
Holding (excluded from total)
97.6 days
Coordinators
12.9 days
Over SLA
Field Work
0.6 days
Billing
6.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 10, 2026 (204 days early)
📅
108.6 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
96.0d
Scheduled
12.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully Functional Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329765
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 96.0 business days
👷
▶
3 Technician Assigned May 22, 12:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 135d 1h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-29T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 27, 11:52 AM
Scheduled For: 2026-06-04T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 27, 11:58 AM
Scheduled For: 2026-05-29T16:00:00.000+0000, 2026-05-29T15:45:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 27, 12:48 PM
Scheduled For: 2026-06-04T15:45:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 1, 9:27 AM
Scheduled For: 2026-06-05T16:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jun 3, 5:01 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-08T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jun 4, 12:13 PM
Scheduled For: 2026-06-10T13:00:00.000+0000, 2026-06-10T13:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jun 5, 10:10 AM
Scheduled For: 2026-06-10T15:30:00.000+0000, 2026-06-10T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera Jun 10, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 0h
✔️
Status: Completed by Rob Rivera Jun 10, 2:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 53m
⏱️
▶
2 3x Labor Added Jun 10, 6:15 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 3h 54m
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 9:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 23m
⚠️ 6.0 business days
📨
▶
3 Status: Invoice Pending Jun 19, 10:28 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-265189
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jun 10, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-265189

Work Details (3)

Name Type Status Qty Amount Date
WL-03255685 Labor Open 1 $0.00 Jun 10, 6:15 PM
WL-03255686 Labor Open 0.5 $0.00 Jun 10, 6:15 PM
WL-03255687 Travel Open 14 $0.00 Jun 10, 6:15 PM

Details