Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329767 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club 08126 — 3570 W Alton Gloor Blvd, Brownsville TX, 78520

Jan 6, 2026 → Jun 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 22 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 22, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 22 → Jan 23, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 3, 2026
7 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Mar 25, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 22 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Jun 2, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 2, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 22 Scheduled ▶ Running 9 10
Jan 22 → Jan 22 Entered ▶ Running 0 10
Jan 22 → Jan 23 Ready for Release ⏸ Paused 1 —
Jan 23 → Jan 23 Assigned ▶ Running 0 10
Jan 23 → Feb 3 Scheduled ▶ Running 7 17
Feb 3 → Feb 4 Reschedule ▶ Running 1 18
Feb 4 → Feb 4 Entered ▶ Running 0 18
Feb 4 → Mar 25 Ready for Release ⏸ Paused 34 —
Mar 25 → Mar 25 Assigned ▶ Running 0 18
Mar 25 → Mar 27 Scheduled ▶ Running 2 20
Mar 27 → Mar 31 Reschedule ▶ Running 2 22
Mar 31 → Mar 31 Entered ▶ Running 0 22
Mar 31 → Jun 2 Ready for Release ⏸ Paused 44 —
Jun 2 → Jun 2 Assigned ▶ Running 0 22
Jun 2 → Jun 2 Scheduled ▶ Running 0 22
Holding 84.9d (excluded)
Coordinators 25.1d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
84.9 days
Coordinators
25.1 days
Over SLA
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 2, 2026 (212 days early)
📅
102.6 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
83.3d
Assigned
0.0d / 0.5d SLA
Scheduled
21.7d / 2.0d SLA
Reschedule
3.3d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM, wiped down kiosk.
🔍 Technician Findings
Located unit listed on WO. Unit was online and fully functional on arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329767
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 0h
🗓️
▶
2 Status: Scheduled Jan 8, 11:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T19:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 16, 9:11 AM
Scheduled For: 2026-01-22T19:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jan 22, 10:17 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 13d 23h, 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Jan 23, 1:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 3h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-27T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 8:56 AM
Scheduled For: 2026-02-02T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 3, 2:36 PM
Scheduled For: 2026-02-09T16:30:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Feb 3, 3:19 PM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 1h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 34.9 business days
👷
▶
4 Technician Assigned Mar 25, 12:04 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 48d 18h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-03T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 25, 4:58 PM
Scheduled For: 2026-04-04T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 25, 5:03 PM
Scheduled For: 2026-04-10T20:00:00.000+0000
⏳ 2.9 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 2:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 2h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 7h, 0m
🚨 45.3 business days
👷
▶
4 Technician Assigned Jun 2, 9:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 63d 11h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-02T20:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏱️
3x Labor Added Jun 2, 2:07 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 40
✔️
Status: Completed by Curtis Sprague Jun 2, 5:38 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jun 5, 11:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Hannah Shaw Jun 5, 1:20 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 12m, 0m
⏳ 1.0 business days
🧾
Invoice Created Jun 7, 2:15 PM
Invoice Number: SM-264090

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Jun 2, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-264090

Work Details (3)

Name Type Status Qty Amount Date
WL-03245603 Labor Open 1 $0.00 Jun 2, 2:07 PM
WL-03245604 Labor Open 0.5 $0.00 Jun 2, 2:07 PM
WL-03245605 Travel Open 40 $0.00 Jun 2, 2:07 PM

Details