Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329770 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Sam's Club #8248 — 9461 Webb Chapel Rd, Dallas W TX, 75220

Jan 6, 2026 → Sep 15, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 12, 2026
✗ SLA Missed (18 biz days late)
Active: 22 biz days
Paused: 152 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Apr 15, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Apr 29, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 4, 2026
3 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Entered
May 4 → May 4, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
May 4 → May 6, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 1, 2026
6 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Aug 6, 2026
25 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of 4 biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 2, 2026
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 15, 2026
7 business days (counted)
Running total: 22 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 22 of 4 biz days used
Created: Jan 6, 2026 Completed: Sep 15, 2026
Business Days Used 22 / 4
0 4d budget +18d over
Show SLA Clock Detail (29 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1 / 4
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1 / 4
Jan 20 → Apr 15 Ready for Release ⏸ Paused 60 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1 / 4
Apr 15 → Apr 21 Scheduled ▶ Running 4 5 / 4
Apr 21 → Apr 21 Entered ▶ Running 0 5 / 4
Apr 21 → Apr 29 Ready for Release ⏸ Paused 6 —
Apr 29 → Apr 29 Assigned ▶ Running 0 5 / 4
Apr 29 → May 4 Scheduled ▶ Running 3 8 / 4
May 4 → May 4 Entered ▶ Running 0 8 / 4
May 4 → May 6 Ready for Release ⏸ Paused 2 —
May 6 → May 6 Assigned ▶ Running 0 8 / 4
May 6 → May 6 Entered ▶ Running 0 8 / 4
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 8 / 4
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 8 / 4
Jun 23 → Jul 1 Scheduled ▶ Running 6 14 / 4
Jul 1 → Jul 1 Entered ▶ Running 0 14 / 4
Jul 1 → Aug 6 Ready for Release ⏸ Paused 25 —
Aug 6 → Aug 6 Assigned ▶ Running 0 14 / 4
Aug 6 → Aug 6 Scheduled ▶ Running 0 14 / 4
Aug 6 → Aug 6 Entered ▶ Running 0 14 / 4
Aug 6 → Sep 2 Ready for Release ⏸ Paused 19 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 15 / 4
Sep 3 → Sep 3 Assigned ▶ Running 0 15 / 4
Sep 3 → Sep 15 Scheduled ▶ Running 7 22 / 4
Sep 15 → Sep 15 Tech On Site ▶ Running 0 22 / 4
Holding 160.9d (excluded)
Coordinators 24.7d
Field Work 0.9d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
160.9 days
Coordinators
24.7 days
Over SLA
Field Work
0.9 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 15, 2026 (107 days early)
📅
174.6 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
159.3d
Assigned
0.1d / 0.5d SLA
Scheduled
22.9d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/1/26 Rberry- Placed WO back into RFR due to repairs.

🔧 Work Performed
I completed the PM on the unit. I function tested the unit would not hold pressure. I the unit was not returned to service. Changed out tower and seat leds.
🔍 Technician Findings
Pm/ found that the seat and tower LEDs were burned out. Seat attention sticker was missing. Seat attention sticker Seat led Tower led Need pb kit
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329770
Type: Repair/PM
Priority: P4
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 61.0 business days
👷
▶
3 Technician Assigned Apr 15, 2:00 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-21T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 16, 9:11 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 9:19 AM
Scheduled For: 2026-04-30T17:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 21, 12:05 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 22h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Apr 29, 1:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 9:15 AM
Scheduled For: 2026-05-07T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 2:27 PM
Scheduled For: 2026-05-08T17:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled May 4, 12:21 PM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 22h, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 21h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:26 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 15m, 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
3 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 25d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-02T16:30:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Rhea Berry Jul 1, 12:50 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 0h, 0m
🚨 26.0 business days
👷
▶
3 Technician Assigned Aug 6, 3:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-10T18:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 4:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 49m, 0m
🚨 20.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 26d 21h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🗓️
▶
2 Status: Scheduled Sep 3, 5:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-15T15:30:00.000+0000
⚠️ 7.8 business days
🔧
Status: Tech On Site by Christopher Womack Sep 15, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 17h
🔩
2x Parts Added Sep 15, 12:55 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Sep 15, 6:31 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 26m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 58m
📨
▶
2 Status: Invoice Pending Sep 16, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Sep 18, 7:10 PM
Invoice Number: SM-272855

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Christopher Womack
Scheduled
Sep 15, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-272855

Work Details (6)

Name Type Status Qty Amount Date
WL-03382471 Parts Open 1 $0.00 Sep 15, 12:55 PM
WL-03382472 Parts Open 1 $0.00 Sep 15, 12:55 PM
WL-03383510 Labor Open 0.5 $0.00 Sep 15, 6:31 PM
WL-03383511 Labor Open 2 $0.00 Sep 15, 6:31 PM
WL-03383512 Travel Open 8 $0.00 Sep 15, 6:31 PM
WL-03383513 Parts Open 1 $0.00 Sep 15, 6:31 PM

Details