Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329770 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8248 — 9461 Webb Chapel Rd, Dallas W TX, 75220

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 14 biz days
Paused: 139 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Apr 15, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Apr 29, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 4, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
May 4 → May 4, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 4 → May 6, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jul 1, 2026
6 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 14 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Aug 6, 2026
25 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 15, 2026
6 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Apr 15 Ready for Release ⏸ Paused 60 —
Apr 15 → Apr 15 Assigned ▶ Running 0 1
Apr 15 → Apr 21 Scheduled ▶ Running 4 5
Apr 21 → Apr 21 Entered ▶ Running 0 5
Apr 21 → Apr 29 Ready for Release ⏸ Paused 6 —
Apr 29 → Apr 29 Assigned ▶ Running 0 5
Apr 29 → May 4 Scheduled ▶ Running 3 8
May 4 → May 4 Entered ▶ Running 0 8
May 4 → May 6 Ready for Release ⏸ Paused 2 —
May 6 → May 6 Assigned ▶ Running 0 8
May 6 → May 6 Entered ▶ Running 0 8
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 8
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 8
Jun 23 → Jul 1 Scheduled ▶ Running 6 14
Jul 1 → Jul 1 Entered ▶ Running 0 14
Jul 1 → Aug 6 Ready for Release ⏸ Paused 25 —
Aug 6 → Aug 6 Assigned ▶ Running 0 14
Aug 6 → Aug 6 Scheduled ▶ Running 0 14
Aug 6 → Aug 6 Entered ▶ Running 0 14
Aug 6 → Aug 15 Ready for Release ⏸ Paused 6 —
Holding 141.4d (excluded)
Coordinators 15.6d
On Track
Holding (excluded from total)
141.4 days
Coordinators
15.6 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 220 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
139.8d
Assigned
0.1d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/1/26 Rberry- Placed WO back into RFR due to repairs.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329770
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 61.0 business days
👷
▶
3 Technician Assigned Apr 15, 2:00 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-21T17:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 16, 9:11 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-24T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 9:19 AM
Scheduled For: 2026-04-30T17:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 21, 12:05 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 22h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Apr 29, 1:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 9:15 AM
Scheduled For: 2026-05-07T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 2:27 PM
Scheduled For: 2026-05-08T17:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled May 4, 12:21 PM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 22h, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 21h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:26 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 15m, 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
3 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 25d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-02T16:30:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Rhea Berry Jul 1, 12:50 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 0h, 0m
🚨 26.0 business days
👷
▶
3 Technician Assigned Aug 6, 3:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 2h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-10T18:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 4:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 49m, 0m

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details