Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329780 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 665 — 3870 North Druid Hills Road, Decatur GA, 30033

Jan 6, 2026 → Jan 16, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 17)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (13d early)
Holding 3.6d (excluded)
Coordinators 6.9d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
6.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 17, 2026 (348 days early)
📅
8.6 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tightened seat hinge screws Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos Storm keypad working as expected
🔍 Technician Findings
Kiosk online Seat hinge screws loose
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329780
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 1h
🗓️
▶
2 Status: Scheduled Jan 8, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-16T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 14, 2:30 PM
Scheduled For: 2026-01-16T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 9:16 AM
Scheduled For: 2026-01-16T15:00:00.000+0000
🔧
Status: Tech On Site by Cynthia Deville Jan 16, 3:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
▶
2 6x Labor Added Jan 16, 11:48 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 50m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 2:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
2 Status: Invoice Pending Jan 19, 2:49 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251648

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jan 16, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-251648

Work Details (6)

Name Type Status Qty Amount Date
WL-03069182 Labor Open 0.25 $0.00 Jan 16, 11:48 PM
WL-03069183 Labor Open 1 $0.00 Jan 16, 11:48 PM
WL-03069184 Labor Open 0.75 $0.00 Jan 16, 11:48 PM
WL-03069185 Expenses Open 1 $0.00 Jan 16, 11:48 PM
WL-03069186 Travel Open 2 $0.00 Jan 16, 11:48 PM
WL-03069187 Travel Open 13 $0.00 Jan 16, 11:48 PM

Details