Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329782 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 623 — Highway 36 & Route 71, West Long Branch NJ, 07764

Jan 6, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 117 biz days overdue
Active: 134 biz days
Paused: 19 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 4, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
133d
▶ Clock Running
Status: On Hold
Feb 4 → Aug 15, 2026
133 business days (counted)
Running total: 134 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 4 Ready for Release ⏸ Paused 19 —
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 4 Scheduled ▶ Running 0 1
Feb 4 → Feb 4 Entered ▶ Running 0 1
Feb 4 → Aug 15 On Hold ▶ Running 133 134
Holding 21.6d (excluded)
Coordinators 0.3d
⚠ Overdue
Holding (excluded from total)
21.6 days
Coordinators
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
20.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 220 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
20.0d
Scheduled
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329782
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 20.0 business days
👷
▶
3 Technician Assigned Feb 4, 9:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-05T19:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Feb 4, 11:19 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 2h 16m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details