📍 GIANT Foods Pharmacy 6112 — 255 South Spring Garden Street, Carlisle PA, 17013
Jan 6, 2026 → Jan 16, 2026
✅ Completed
PSMLast business day of January 2026
Target:Jan 30, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 7d excluded (parts wait + holding)
✓ SLA Met (13d early)
Holding7.6d (excluded)
Coordinators2.8d
Field Work0.2d
Billing0.1d
✓ SLA Met
Holding(excluded from total)
7.6 days
Coordinators
2.8 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jan 16, 2026 (349 days early)
📅
8.6 daysTotal Age
⏱️
6.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay6.0 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
6.0d
Assigned
2.6d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform PM. Clean kiosk. Clean both screens. Seat lock staying in lock position. Loose connection on PC. Check BP. BP good. Check scale. Scale good. Perform self tests. Self tests passed.
🔍Technician Findings
Check in with pharmacist. Kiosk is plugged in and in service.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
Jan 16, 2026 2:03pm
@Melissa Owens @Philip Krogstad This is showing on our follow up report. It is also in scheduled status. Should it be closed? (possible wrong WO put in as a follow up?) Thank you!
Work Order: WO-01329783
Account: HIGI LLC
Customer Case Number:
Location: GIANT Foods Pharmacy 6112
Address: 255 South Spring Garden Street, Carlisle, PA 17013
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120416650-627
Contact Name:
Contact Phone:
Contact Email:
Due Dat