Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329785 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 564 — 575 West Montauk Hwy, Bayshore NY, 11706

Jan 6, 2026 → Apr 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 29, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76 —
Apr 27 → Apr 27 Assigned ▶ Running 0 1
Apr 27 → Apr 29 Scheduled ▶ Running 2 3
Holding 78.6d (excluded)
Coordinators 3.0d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
78.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 29, 2026 (246 days early)
📅
79.6 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.0d
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Wrong address on work order. Address is on WEST Montauk highway. Not Montauk highway.

🔧 Work Performed
Wrong address on work order. Address is on WEST Montauk highway. Not Montauk highway. Redirected On arrival, unit was up and running. LEDs functioning. Seat lock functioning. Topping bottom displays illuminated.  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
🔍 Technician Findings
Wrong address on work order. Address is on WEST Montauk highway. Not Montauk highway. Redirected On arrival, unit was up and running. LEDs functioning. Seat lock functioning. Topping bottom displays illuminated.  Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329785
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 27, 9:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-29T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Apr 29, 6:15 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 2d 8h
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw May 1, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
Status: Invoice Pending by Hannah Shaw May 1, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 20m
💰
Status: Invoiced by Hannah Shaw May 1, 12:37 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created May 4, 8:36 AM
Invoice Number: SM-260786

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Apr 29, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260786

Work Details (3)

Name Type Status Qty Amount Date
WL-03208057 Labor Open 1 $0.00 Apr 29, 6:15 PM
WL-03208058 Labor Open 0.75 $0.00 Apr 29, 6:15 PM
WL-03208059 Travel Open 17 $0.00 Apr 29, 6:15 PM

Details