Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329787 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 563 — 5701 Sunrise Hwy, Holbrook NY, 11741

Jan 6, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 10, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 10 Ready for Release ⏸ Paused 42 —
Mar 10 → Mar 10 Assigned ▶ Running 0 1
Mar 10 → Mar 12 Scheduled ▶ Running 2 3
Holding 44.6d (excluded)
Coordinators 2.5d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
44.6 days
Coordinators
2.5 days
Over SLA
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
45.6 days Total Age
⏱️
43.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
43.0d
Scheduled
2.5d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit was up and running. LEDs were functioning. Seat lock functioning. Top and bottom screens illuminated and functioning. Performed and completed preventative maintenance procedures on this unit. Recalibrated weight on scale. Recalibrated touch screen. Verified BP pressure. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival, unit was up and running. LEDs were functioning. Seat lock functioning. Top and bottom screens illuminated and functioning. Performed and completed preventative maintenance procedures on this unit. Recalibrated weight on scale. Recalibrated touch screen. Verified BP pressure. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329787
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 43.0 business days
👷
▶
3 Technician Assigned Mar 10, 4:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 5h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T15:45:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 12, 6:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 12:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
▶
2 Status: Invoice Pending Mar 16, 2:12 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 16, 8:51 PM
Invoice Number: SM-256571

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Mar 12, 11:45 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-256571

Work Details (3)

Name Type Status Qty Amount Date
WL-03142157 Labor Open 0.5 $0.00 Mar 12, 6:43 PM
WL-03142158 Labor Open 0.75 $0.00 Mar 12, 6:43 PM
WL-03142159 Travel Open 14 $0.00 Mar 12, 6:43 PM

Details