Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 74 biz days
🕐 Clock stopped: Canceled (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 20, 2026
71 business days (not counted)
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 27, 2026
3 business days (not counted)
Created: Jan 6, 2026Canceled: Apr 27, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 20
Ready for Release
⏸ Paused
71
—
Apr 20 → Apr 20
Entered
▶ Running
0
1
Apr 20 → Apr 22
Canceled
▶ Running
2
3
Apr 22 → Apr 27
Ready for Release
⏸ Paused
3
—
Holding77.1d (excluded)
✗ SLA Missed
Holding(excluded from total)
77.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 27, 2026 (248 days early)
📅
77.6 daysTotal Age
⏱️
72.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 220 days old
🚨
Primary Delay72.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
75.5d
Canceled
2.6d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/27 Khardison - Cancelling. Combining with repair WO.
4/20/26 lcoonrod
cancelling PM and adding to repair WO-01369539
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329790
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 50m
🚨72.0 business days
🆕
Status: Entered by Leona CoonrodApr 20, 3:02 PM
From:Ready for Release, Entered
To:Entered, Canceled
Duration in Previous:103d 3h, 0m
⏳3.0 business days
✅
Status: Ready for Release by Jessica FoleyApr 22, 4:02 PM
From:Canceled
To:Ready for Release
Duration in Previous:2d 1h
⏳4.0 business days
🚫
Status: Canceled by Kimberly HardisonApr 27, 5:01 PM