Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329792 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 564 — 4045 Five Forks Trickum Road, Lilburn GA, 30047

Jan 6, 2026 → Jan 9, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 9)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (20d early)
Holding 3.6d (excluded)
Coordinators 1.9d
Field Work 0.7d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
1.9 days
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 10, 2026 (355 days early)
📅
3.6 days Total Age
⏱️
2.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 128 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos Ad monitor dark, unable to adjust
🔍 Technician Findings
Kiosk online Ad monitor dark
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329792
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Jan 8, 11:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Cynthia G Deville
🗓️
▶
2 Status: Scheduled Jan 8, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-09T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Cynthia Deville Jan 9, 1:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
✔️
Status: Completed by Cynthia Deville Jan 9, 1:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 19m
⏱️
▶
2 6x Labor Added Jan 9, 7:30 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Cynthia Deville
From: Completed
To: Closed
Duration in Previous: 5h 49m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
3 Status: Invoice Pending Jan 12, 12:32 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250982
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jan 9, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-250982

Work Details (6)

Name Type Status Qty Amount Date
WL-03060405 Labor Open 0.5 $0.00 Jan 9, 7:30 PM
WL-03060406 Labor Open 1 $0.00 Jan 9, 7:30 PM
WL-03060407 Labor Open 0.5 $0.00 Jan 9, 7:30 PM
WL-03060408 Expenses Open 1 $0.00 Jan 9, 7:30 PM
WL-03060409 Travel Open 7 $0.00 Jan 9, 7:30 PM
WL-03060410 Travel Open 7 $0.00 Jan 9, 7:30 PM

Details