Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329805 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6663 — 5656 BAY RD, Saginaw MI, 48604

Jan 6, 2026 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 10, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Mar 6 Assigned ▶ Running 0 1
Mar 6 → Mar 10 Scheduled ▶ Running 2 3
Mar 10 → Mar 10 Tech On Site ▶ Running 0 3
Holding 42.6d (excluded)
Coordinators 2.8d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
2.8 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 10, 2026 (296 days early)
📅
43.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/10/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329805
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 41.0 business days
👷
▶
3 Technician Assigned Mar 6, 12:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 58d 2h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-10T17:00:00.000+0000, 2026-03-10T17:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Mar 10, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
5x Labor Added Mar 10, 2:57 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 19, 120
✔️
Status: Completed by MICHAEL HUFFMAN Mar 10, 3:11 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 48m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 11, 11:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 46m
📨
Status: Invoice Pending by Hannah Shaw Mar 11, 12:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 13, 6:53 PM
Invoice Number: SM-256175

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Mar 10, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-256175

Work Details (5)

Name Type Status Qty Amount Date
WL-03137611 Labor Open 1 $0.00 Mar 10, 2:57 PM
WL-03137612 Labor Open 1 $0.00 Mar 10, 2:57 PM
WL-03137613 Labor Open 2 $0.00 Mar 10, 2:57 PM
WL-03137614 Travel Open 19 $0.00 Mar 10, 2:57 PM
WL-03137615 Travel Open 120 $0.00 Mar 10, 2:57 PM

Details