Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329807 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4712 — 10488 Katy Freeway, Houston TX, 77043

Jan 6, 2026 → May 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (6 biz days late)
Active: 24 biz days
Paused: 72 biz days
🕐 Clock stopped: Completed (May 22, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 30, 2026
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 29, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 22, 2026
7 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 6, 2026 Completed: May 22, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 23 Assigned ▶ Running 6 7
Jan 23 → Jan 30 Scheduled ▶ Running 5 12
Jan 30 → Feb 4 Reschedule ▶ Running 3 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → Apr 29 Ready for Release ⏸ Paused 59 —
Apr 29 → May 1 Assigned ▶ Running 2 17
May 1 → May 1 Entered ▶ Running 0 17
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 17
May 6 → May 6 Scheduled ▶ Running 0 17
May 6 → May 6 Entered ▶ Running 0 17
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 17
May 13 → May 22 Scheduled ▶ Running 7 24
Holding 76.5d (excluded)
Coordinators 28.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
76.5 days
Coordinators
28.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 25, 2026 (220 days early)
📅
96.6 days Total Age
⏱️
59.3d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
20.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Release"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.9d
Assigned
10.0d / 0.5d SLA
Scheduled
14.2d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 CDempsey- Tech couldn't get here in time. Will need to reschedule.

🔧 Work Performed
5/21 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
PM Service is due, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329807
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 23h
⚠️ 7.0 business days
👷
Technician Assigned by Kaitlyn Kelch Jan 23, 1:30 PM
Technician: Curtis Sprague
🗓️
▶
2 Status: Scheduled Jan 23, 1:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T19:30:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 30, 9:55 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 20h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 6h, 0m
🚨 59.9 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 83d 17h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:54 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-12T15:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:13 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 6m, 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned May 13, 10:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
▶
2 Dispatch Scheduled May 13, 10:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 8m
⚠️ 8.0 business days
✔️
Status: Completed by Chane Lacy May 22, 7:43 AM
From: Scheduled
To: Completed
Duration in Previous: 8d 21h
⏳ 1.0 business days
⏱️
5x Labor Added May 25, 12:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 1.25, 18, 45
🏁
Status: Closed by Chane Lacy May 25, 12:45 PM
From: Completed
To: Closed
Duration in Previous: 3d 5h
📄
▶
2 Status: Ready to Bill May 26, 12:43 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 15.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-262938

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
May 21, 4:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262938

Work Details (5)

Name Type Status Qty Amount Date
WL-03237561 Labor Open 0.5 $0.00 May 25, 12:30 PM
WL-03237562 Labor Open 1 $0.00 May 25, 12:30 PM
WL-03237563 Labor Open 1.25 $0.00 May 25, 12:30 PM
WL-03237564 Travel Open 18 $0.00 May 25, 12:30 PM
WL-03237565 Travel Open 45 $0.00 May 25, 12:30 PM

Details