Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 31 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2026
5 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 17, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 6, 2026Completed: Oct 17, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Oct 8
Ready for Scheduling
▶ Running
25
26
Oct 8 → Oct 8
Assigned
▶ Running
0
26
Oct 8 → Oct 16
Scheduled
▶ Running
5
31
Oct 16 → Oct 17
Tech On Site
▶ Running
0
31
Holding167.6d (excluded)
Coordinators31.3d
Field Work0.1d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
31.3 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 17, 2026 (75 days early)
📅
196.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
30.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay30.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
25.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM in kiosk. Checked all connections and did a user test. Cleaned kiosk and informed pharmacist
🔍Technician Findings
Seat lock was not connected to PC
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf