Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329812 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 245 — 178 East Hanover Avenue, Cedar Knolls NJ, 07927

Jan 6, 2026 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 10 Ready for Release ⏸ Paused 23 —
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 11 Scheduled ▶ Running 1 2
Holding 25.6d (excluded)
Coordinators 1.0d
Field Work 0.0d
✗ SLA Missed
Holding (excluded from total)
25.6 days
Coordinators
1.0 days
Field Work
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 11, 2026 (323 days early)
📅
24.6 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
24.0d
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner. Performed monitor calibration, weight and BP test, Kiosk functioning the way it should
🔍 Technician Findings
Black screen on the top monitor but can see it running in the back ground
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329812
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 24.0 business days
👷
▶
3 Technician Assigned Feb 10, 8:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 33d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-10T16:00:00.000+0000
⏱️
3x Labor Added Feb 10, 7:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.16666666666667, 1.0833333333333, 5
✔️
▶
2 Status: Completed Feb 10, 7:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Allen
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 15, 9:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Hannah Shaw Feb 15, 11:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 4m
🧾
▶
2 Invoice Created Feb 16, 12:03 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Feb 10, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254042

Work Details (3)

Name Type Status Qty Amount Date
WL-03100023 Labor Open 0.16666666666667 $0.00 Feb 10, 7:08 PM
WL-03100024 Labor Open 1.0833333333333 $0.00 Feb 10, 7:08 PM
WL-03100025 Travel Open 5 $0.00 Feb 10, 7:08 PM

Details