Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329815 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8167 — 6705 S 27TH ST, Franklin WI, 53132

Jan 6, 2026 → Sep 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 33 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Sep 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 11, 2026
149 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 11 → Aug 18, 2026
5 business days (counted)
Running total: 6 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Aug 18 → Sep 22, 2026
24 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2026
3 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 11 Ready for Release ⏸ Paused 149 —
Aug 11 → Aug 11 Assigned ▶ Running 0 1
Aug 11 → Aug 18 Scheduled ▶ Running 5 6
Aug 18 → Sep 22 Reschedule ▶ Running 24 30
Sep 22 → Sep 25 Scheduled ▶ Running 3 33
Holding 151.6d (excluded)
Coordinators 34.0d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
151.6 days
Coordinators
34.0 days
Over SLA
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 25, 2026 (97 days early)
📅
182.2 days Total Age
⏱️
150.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 150.0 days stuck in "Ready for Release"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
150.0d
Scheduled
9.0d / 2.0d SLA
Reschedule
25.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual PM completed.
🔍 Technician Findings
Unit due for annual PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329815
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 150.0 business days
👷
▶
3 Technician Assigned Aug 11, 4:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 216d 5h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-17T18:30:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Aug 14, 3:26 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-08-17T20:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Lawrence Yoder Aug 18, 8:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 16h
🚨 25.0 business days
📅
▶
3 Dispatch Scheduled Sep 22, 12:38 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 35d 3h
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-24T18:30:00.000+0000
⏳ 3.1 business days
⏱️
▶
2 5x Labor Added Sep 25, 12:35 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 40m
📨
Status: Invoice Pending by Hannah Shaw Sep 25, 1:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 42m, 0m
⏳ 1.9 business days
🧾
Invoice Created Sep 28, 7:31 AM
Invoice Number: SM-273714

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Eric Alesi
Scheduled
Sep 24, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273714

Work Details (5)

Name Type Status Qty Amount Date
WL-03399843 Labor Open 0.25 $0.00 Sep 25, 12:35 AM
WL-03399844 Labor Open 1 $0.00 Sep 25, 12:35 AM
WL-03399845 Labor Open 1.5 $0.00 Sep 25, 12:35 AM
WL-03399846 Travel Open 10 $0.00 Sep 25, 12:35 AM
WL-03399847 Travel Open 70 $0.00 Sep 25, 12:35 AM

Details