Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329816 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6692 — 4701 N STONE AVE, Tucson AZ, 85704

Jan 6, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 47 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 3, 2026
32 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 34 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 13, 2026
7 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 13 → Mar 16, 2026
1 business day (counted)
Running total: 42 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 23, 2026
5 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Mar 3 Scheduled ▶ Running 32 33
Mar 3 → Mar 4 Reschedule ▶ Running 1 34
Mar 4 → Mar 13 Scheduled ▶ Running 7 41
Mar 13 → Mar 16 Reschedule ▶ Running 1 42
Mar 16 → Mar 23 Scheduled ▶ Running 5 47
Mar 23 → Mar 23 Tech On Site ▶ Running 0 47
Holding 7.6d (excluded)
Coordinators 50.4d
Field Work 0.4d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
7.6 days
Coordinators
50.4 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 23, 2026 (283 days early)
📅
52.6 days Total Age
⏱️
33.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 33.0 days stuck in "Scheduled"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
6.0d
Scheduled
46.5d / 2.0d SLA
Reschedule
3.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech performed a PM on the kiosk. After performing a PM on kiosk, tech function tested the unit and everything was found to be in working order. Tech let the pharmacist know that the kiosk was ready for use again.
🔍 Technician Findings
Tech arrived on site and was told to perform a PM on the kiosk. Tech checked in the the pharmacist. Kiosk was found to be on and in working order and tech saw that all the lights were working on the seat and on the side. Both screens were on and working also.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329816
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-19T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:27 AM
Scheduled For: 2026-01-23T20:00:00.000+0000, 2026-01-30T20:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 2:38 PM
Scheduled For: 2026-01-27T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 3:44 PM
Scheduled For: 2026-01-27T23:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 4:13 PM
Scheduled For: 2026-01-29T17:00:00.000+0000, 2026-01-29T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 10:14 AM
Scheduled For: 2026-01-30T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 4:33 PM
Scheduled For: 2026-02-06T15:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:46 AM
Scheduled For: 2026-02-20T15:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 10:10 AM
Scheduled For: 2026-02-27T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 16, 1:54 PM
Scheduled For: 2026-03-06T15:00:00.000+0000
🚨 11.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 11:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 48d 1h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Mar 4, 12:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 1d 0h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Mar 6, 10:18 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-19T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 12, 9:04 AM
Scheduled For: 2026-03-17T20:30:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 13, 9:57 AM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 20h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 16, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-25T19:30:00.000+0000
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Mar 23, 1:22 PM
Dispatch Scheduled → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 68
🔧
Status: Tech On Site by Andrew Przybyla Mar 23, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
2x Labor Added Mar 23, 3:22 PM
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Andrew Przybyla Mar 23, 3:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 58m
🏁
Status: Closed by Andrew Przybyla Mar 23, 4:22 PM
From: Completed
To: Closed
Duration in Previous: 53m
⏳ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 11:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Hannah Shaw Mar 27, 1:34 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 46m, 0m
🧾
Invoice Created Mar 27, 4:09 PM
Invoice Number: SM-257701

Bottlenecks

Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Mar 23, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257701

Work Details (3)

Name Type Status Qty Amount Date
WL-03155436 Travel Open 68 $0.00 Mar 23, 1:27 PM
WL-03155599 Labor Open 1 $0.00 Mar 23, 3:22 PM
WL-03155600 Labor Open 1.5 $0.00 Mar 23, 3:22 PM

Details