📍 IDOT District 1 - Aetna — 201 W. Center Ct, Schaumburg IL, 60196
Jan 6, 2026 → Present
⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 45 biz days overdue
Active: 62 biz days
Paused: 138 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 27, 2026
138 business days (not counted)
37d
▶ Clock Running
Status: Assigned
Jul 27 → Sep 17, 2026
37 business days (counted)
Running total: 38 of ? biz days used
24d
▶ Clock Running
Status: On Hold
Sep 17 → Oct 22, 2026
24 business days (counted)
Running total: 62 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 27
Ready for Release
⏸ Paused
138
—
Jul 27 → Sep 17
Assigned
▶ Running
37
38
Sep 17 → Oct 22
On Hold
▶ Running
24
62
Holding140.6d (excluded)
Coordinators38.0d
⚠ Overdue
Holding(excluded from total)
140.6 days
Coordinators
38.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
139.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
⚠️
37.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 288 days old
🚨
Primary Delay139.0 days stuck in "Ready for Release"
⏱️
Total Delay37.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
139.0d
Assigned
38.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/17/26 MArnold- Escalating due to contact info.
9/17/26 MArnold- LM to confirm contact and equipment information.
9/16/26 MArnold- Called to confirm contact and equipment information. Number found in HIGI portal. This number is a spare number and is not in service. Called 847-705-4001
9/16/26 MArnold- LM to confirm contact and equipment information.
9/15/26 MArnold- Called to confirm contact and equipment information. LM with Judith Edwards. She will pass on my information to Tavis.
7/28/26 RBerry- Called 847-705-4010 to schedule. Had to leave a message. Offered to schedule for 7/29/26 with an arrival time between 8-10AM. Could not log call in RC. Logged call manually.
7/28/26 RBerry- Spoke with IT states to call Tavis Farmer at Business services at 847-705-4010. Could not log call in RC. Logged call manually.
7/27/26 RBerry- Spoke with IT states that Justin Potts is no longer with the company. Took my information and advised that he will get it to someone who can assist with scheduling and have them call me back.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk Hard wired
📋
Outbound to +18477054010
Completed Sep 17, 2026
9/17/26 MArnold- LM to confirm contact and equipment information.
📋
Outbound to +18477054001
Completed Sep 16, 2026
9/16/26 MArnold- Called to confirm contact and equipment information. Number found in HIGI portal. This number is a spare number and is not in service. Called 847-705-4001
📋
Outbound to +18477054010
Completed Sep 16, 2026
9/16/26 MArnold- LM to confirm contact and equipment information.
📋
Outbound to +18477054010
Completed Sep 15, 2026
9/15/26 MArnold- Called to confirm contact and equipment information. LM with Judith Edwards. She will pass on my information to Tavis.
📞
Call
Completed Jul 28, 2026
7/28/26 RBerry- Called 847-705-4010 to schedule. Had to leave a message. Offered to schedule for 7/29/26 with an arrival time between 8-10AM. Could not log call in RC. Logged call manually.
📞
Call
Completed Jul 28, 2026
7/28/26 RBerry- Spoke with IT states to call Tavis Farmer at Business services at 847-705-4010. Could not log call in RC. Logged call manually.
📋
Outbound to +18477054008
Completed Jul 27, 2026
7/27/26 RBerry- Spoke with IT states that Justin Potts is no longer with the company. Took my information and advised that he will get it to someone who can assist with scheduling and have them call me back.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329823
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 53m
🚨139.0 business days
👷
▶
2
Technician Assigned Jul 27, 10:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Release
To:Assigned
Duration in Previous:200d 23h
🚨38.0 business days
⏸️
Status: On Hold by Melissa ArnoldSep 17, 4:19 PM
From:Assigned
To:On Hold
Duration in Previous:52d 5h
Bottlenecks
Assigned
Duration: 38.0 business days (threshold: 4.0 business hours)