📍 IDOT District 1 - Aetna — 201 W. Center Ct, Schaumburg IL, 60196
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 15 biz days
Paused: 138 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 27, 2026
138 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Jul 27 → Aug 15, 2026
14 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 27
Ready for Release
⏸ Paused
138
—
Jul 27 → Aug 15
Assigned
▶ Running
14
15
Holding140.6d (excluded)
On Track
Holding(excluded from total)
140.6 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
139.0d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Assigned • 220 days old
🚨
Primary Delay139.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
139.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/28/26 RBerry- Called 847-705-4010 to schedule. Had to leave a message. Offered to schedule for 7/29/26 with an arrival time between 8-10AM. Could not log call in RC. Logged call manually.
7/28/26 RBerry- Spoke with IT states to call Tavis Farmer at Business services at 847-705-4010. Could not log call in RC. Logged call manually.
7/27/26 RBerry- Spoke with IT states that Justin Potts is no longer with the company. Took my information and advised that he will get it to someone who can assist with scheduling and have them call me back.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk Hard wired
📞
Call
Completed Jul 28, 2026
7/28/26 RBerry- Called 847-705-4010 to schedule. Had to leave a message. Offered to schedule for 7/29/26 with an arrival time between 8-10AM. Could not log call in RC. Logged call manually.
📞
Call
Completed Jul 28, 2026
7/28/26 RBerry- Spoke with IT states to call Tavis Farmer at Business services at 847-705-4010. Could not log call in RC. Logged call manually.
📋
Outbound to +18477054008
Completed Jul 27, 2026
7/27/26 RBerry- Spoke with IT states that Justin Potts is no longer with the company. Took my information and advised that he will get it to someone who can assist with scheduling and have them call me back.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329823
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM