Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329824 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #135 — 1560 Main Street, Hamilton OH, 45013

Jan 6, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 10 Ready for Release ⏸ Paused 23 —
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 10 Scheduled ▶ Running 0 1
Feb 10 → Feb 10 Entered ▶ Running 0 1
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 12 Scheduled ▶ Running 2 3
Feb 12 → Feb 12 Tech On Site ▶ Running 0 3
Holding 25.6d (excluded)
Coordinators 3.0d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
25.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
26.9 days Total Age
⏱️
24.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
24.0d
Scheduled
2.9d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12feb2026 fjackson pm performed
🔍 Technician Findings
Pm due, kiosk was online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329824
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 24.0 business days
👷
▶
7 Technician Assigned Feb 10, 11:22 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 34d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-12T17:00:00.000+0000
🆕
Status: Entered by Charles Ramen
From: Scheduled, Entered
To: Entered, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000Gc5c3QAB, Franco Jackson
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-12T17:00:00.000+0000, 2026-02-12T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 12, 5:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 6h
⏱️
▶
2 3x Labor Added Feb 12, 6:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 56m
🏁
Status: Closed by Robert Jackson Feb 12, 9:49 PM
From: Completed
To: Closed
Duration in Previous: 3h 22m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 2:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 4h
📨
▶
2 Status: Invoice Pending Feb 18, 3:11 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254248

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 12, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254248

Work Details (3)

Name Type Status Qty Amount Date
WL-03103748 Labor Open 0.58333333333333 $0.00 Feb 12, 6:26 PM
WL-03103749 Labor Open 1 $0.00 Feb 12, 6:26 PM
WL-03103750 Travel Open 11 $0.00 Feb 12, 6:26 PM

Details