Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329826 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 553 — 1339 West Palmetto Park, Boca Raton FL, 33486

Jan 6, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (2 biz days late)
Active: 20 biz days
Paused: 2 biz days
🕐 Clock stopped: Canceled (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 6, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 6, 2026 Canceled: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Feb 6 Scheduled ▶ Running 19 20
Feb 6 → Feb 6 Entered ▶ Running 0 20
Holding 4.6d (excluded)
Coordinators 19.8d
✗ SLA Missed
Holding (excluded from total)
4.6 days
Coordinators
19.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 6, 2026 (328 days early)
📅
22.6 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329826
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
🗓️
▶
2 Status: Scheduled Jan 9, 1:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-16T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:02 PM
Scheduled For: 2026-01-19T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 9:55 AM
Scheduled For: 2026-01-22T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:17 PM
Scheduled For: 2026-01-21T16:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 2:13 PM
Scheduled For: 2026-01-26T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 22, 3:19 PM
Scheduled For: 2026-02-05T16:30:00.000+0000, 2026-02-05T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 3, 12:50 PM
Scheduled For: 2026-02-12T14:30:00.000+0000, 2026-02-12T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 4:35 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
⏳ 2.9 business days
🆕
Status: Entered by Sherry Reich Feb 6, 12:41 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 27d 23h, 0m

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details