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WO-01329828 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Dept Of Transportation - AMS — 1313 South Mission Road, Building 9 - Hallway near Room 101, Tucson AZ, 85713

Jan 6, 2026 → Sep 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 8, 2026
168 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 16, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 8 Ready for Release ⏸ Paused 168 —
Sep 8 → Sep 16 Ready for Scheduling ▶ Running 6 7
Sep 16 → Sep 16 Assigned ▶ Running 0 7
Sep 16 → Sep 18 Scheduled ▶ Running 2 9
Sep 18 → Sep 18 Tech On Site ▶ Running 0 9
Holding 170.6d (excluded)
Coordinators 9.2d
Field Work 0.1d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
170.6 days
Coordinators
9.2 days
Over SLA
Field Work
0.1 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 18, 2026 (104 days early)
📅
177.6 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 288 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
169.0d
Ready for Scheduling
6.6d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8/26 MArnold- Called to confirm contact and equipment information. 


Address Confirmed: 1313 S. Mission Rd., Bldg. 9


Unit on site: Yes 


Unit located in a public place: Yes door bell


Scheduling ahead needed: Stop by


Certain day or time: 8am-5pm M-F


Confirmed contact: yes Cody Martin 520-724-2792


9/3/26 Marnold- LM to confirm the contact and equipment information. called 520-724-2792


9/3/26 Marnold- Called to confirm contact and equipment information. Veronica provided me with 520-724-2792


9/3/26 Marnold- LM to confirm the contact and equipment information. 

Phone number was found in contacts under the location information. Called 520-724-8712. 

🔧 Work Performed
Pm completed
🔍 Technician Findings
Pm needed
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329828
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 169.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 8, 3:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 244d 4h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Sep 16, 2:33 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-18T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Sep 18, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
3x Labor Added Sep 18, 2:21 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 139
✔️
▶
2 Status: Completed Sep 18, 2:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 21, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
3 Status: Invoice Pending Sep 21, 5:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-273282
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Sep 18, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273282

Work Details (3)

Name Type Status Qty Amount Date
WL-03389451 Labor Open 1 $0.00 Sep 18, 2:21 PM
WL-03389452 Labor Open 3 $0.00 Sep 18, 2:21 PM
WL-03389453 Travel Open 139 $0.00 Sep 18, 2:21 PM

Details