Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329835 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 714 — 204 Garfield Avenue, Cranston RI, 02920

Jan 6, 2026 → Present

🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 3 biz days
Paused: 150 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 30, 2026
56 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 1, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2026
94 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 30 Ready for Release ⏸ Paused 56 —
Mar 30 → Mar 30 Assigned ▶ Running 0 1
Mar 30 → Apr 1 Scheduled ▶ Running 2 3
Apr 1 → Apr 1 Entered ▶ Running 0 3
Apr 1 → Aug 15 Ready for Release ⏸ Paused 94 —
Holding 58.6d (excluded)
Coordinators 3.0d
On Track
Holding (excluded from total)
58.6 days
Coordinators
3.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
57.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 220 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
57.0d
Scheduled
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329835
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 57.0 business days
👷
▶
3 Technician Assigned Mar 30, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T17:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kourtney Smith Apr 1, 3:04 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 4h, 0m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details