Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329835 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 714 — 204 Garfield Avenue, Cranston RI, 02920

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 20 biz days overdue
Active: 37 biz days
Paused: 163 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 30, 2026
56 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 1, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 2, 2026
107 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 22, 2026
10 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 30 Ready for Release ⏸ Paused 56 —
Mar 30 → Mar 30 Assigned ▶ Running 0 1
Mar 30 → Apr 1 Scheduled ▶ Running 2 3
Apr 1 → Apr 1 Entered ▶ Running 0 3
Apr 1 → Sep 2 Ready for Release ⏸ Paused 107 —
Sep 2 → Oct 7 Ready for Scheduling ▶ Running 24 27
Oct 7 → Oct 7 Assigned ▶ Running 0 27
Oct 7 → Oct 22 Scheduled ▶ Running 10 37
Holding 166.2d (excluded)
Coordinators 27.8d
⚠ Overdue
Holding (excluded from total)
166.2 days
Coordinators
27.8 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
107.6d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 288 days old
🚨
Primary Delay 107.6 days stuck in "Ready for Release"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
164.6d
Scheduled
3.0d / 2.0d SLA
Ready for Scheduling
24.8d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329835
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 57.0 business days
👷
▶
3 Technician Assigned Mar 30, 10:26 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 81d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T17:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kourtney Smith Apr 1, 3:04 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 4h, 0m
🚨 108.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 153d 22h
🚨 25.0 business days
👷
▶
3 Technician Assigned Oct 7, 3:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 35d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-10-28T14:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 22, 11:01 AM
Scheduled For: 2026-11-09T15:00:00.000+0000

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 24.8 business days (threshold: 1.0 business days)
Exceeded by 23.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Nov 9, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details