Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329837 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1212 — 2202 Jim Redman Parkway, Plant City FL, 33563

Jan 6, 2026 → May 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 30 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 10, 2026
65 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Apr 10 → May 21, 2026
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 21 → May 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 6, 2026 Completed: May 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 10 Ready for Release ⏸ Paused 65 —
Apr 10 → May 21 Scheduled ▶ Running 29 30
May 21 → May 21 Tech On Site ▶ Running 0 30
Holding 67.6d (excluded)
Coordinators 30.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
67.6 days
Coordinators
30.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 21, 2026 (224 days early)
📅
95.6 days Total Age
⏱️
66.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 66.0 days stuck in "Ready for Release"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
66.0d
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329837
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 66.0 business days
👷
▶
3 Technician Assigned Apr 10, 12:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-15T18:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 93d 1h
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 13, 9:53 AM
Scheduled For: 2026-04-27T13:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 13, 2:23 PM
Scheduled For: 2026-04-23T13:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 13, 5:02 PM
Scheduled For: 2026-04-23T17:00:00.000+0000, 2026-04-23T14:30:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 9:53 AM
Scheduled For: 2026-04-27T14:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 2:01 PM
Scheduled For: 2026-04-29T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 2:16 PM
Scheduled For: 2026-04-29T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 23, 4:10 PM
Scheduled For: 2026-05-01T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 1:23 PM
Scheduled For: 2026-05-04T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 5:07 PM
Scheduled For: 2026-05-01T16:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 28, 9:15 AM
Scheduled For: 2026-05-05T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:24 PM
Scheduled For: 2026-05-08T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:33 PM
Scheduled For: 2026-05-06T16:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson May 1, 10:27 AM
Scheduled For: 2026-05-07T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 4, 4:01 PM
Scheduled For: 2026-05-12T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 7, 11:45 AM
Scheduled For: 2026-05-19T16:00:00.000+0000, 2026-05-12T16:00:00.000+0000
📅
▶
2 Dispatch Scheduled May 7, 2:38 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-13T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 11, 9:32 AM
Scheduled For: 2026-05-20T16:00:00.000+0000
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled May 19, 11:59 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-21T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Lewis May 21, 1:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 1h
⏱️
3x Labor Added May 21, 1:36 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.31666666666667
🚗
Travel Added May 21, 2:00 PM
Type: Travel
Status: Open
Qty: 5
✔️
Status: Completed by Robert Lewis May 21, 2:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
🏁
Status: Closed by Robert Lewis May 21, 4:38 PM
From: Completed
To: Closed
Duration in Previous: 2h 27m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill May 22, 5:36 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 15.8 business days
🧾
Invoice Created Jun 15, 2:38 PM
Invoice Number: SM-262884

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 21, 12:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-262884

Work Details (4)

Name Type Status Qty Amount Date
WL-03234359 Labor Open 1 $0.00 May 21, 1:36 PM
WL-03234360 Expenses Open 1 $0.00 May 21, 1:36 PM
WL-03234361 Labor Open 0.31666666666667 $0.00 May 21, 1:36 PM
WL-03234390 Travel Open 5 $0.00 May 21, 2:00 PM

Details