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← WO Overview

WO-01329848 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6238 — 12905 East 96th Street North, Owasso OK, 74055

Jan 6, 2026 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (14d early)
Holding 3.6d (excluded)
Coordinators 6.0d
Field Work 0.6d
Billing 0.6d
✓ SLA Met
Holding (excluded from total)
3.6 days
Coordinators
6.0 days
Over SLA
Field Work
0.6 days
Billing
0.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
7.9 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 hshaw - incorrect SN# listed on PM checklist

🔧 Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature form pharmacy and placed the unit back in service
🔍 Technician Findings
Pm of unit, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329848
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
👷
▶
4 Technician Assigned Jan 8, 9:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 23h 47m
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-14T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 12:50 PM
Scheduled For: 2026-01-15T15:00:00.000+0000, 2026-01-14T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 9:20 AM
Scheduled For: 2026-01-14T18:00:00.000+0000, 2026-01-15T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 10:23 AM
Scheduled For: 2026-01-15T20:30:00.000+0000, 2026-01-15T19:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Jan 15, 4:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 6h
⏱️
5x Labor Added Jan 15, 5:32 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.25, 22, 124
✔️
▶
2 Status: Completed Jan 15, 9:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 16, 12:47 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 15h 34m
🏁
Status: Closed by Darrell Hendrix Jan 16, 4:23 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 36m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 1:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
2 Status: Invoice Pending Jan 19, 2:49 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251648

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Jan 15, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251648

Work Details (5)

Name Type Status Qty Amount Date
WL-03066936 Labor Open 0.75 $0.00 Jan 15, 5:32 PM
WL-03066937 Labor Open 1.25 $0.00 Jan 15, 5:32 PM
WL-03066938 Labor Open 2 $0.00 Jan 15, 5:32 PM
WL-03066939 Travel Open 22 $0.00 Jan 15, 5:32 PM
WL-03066940 Travel Open 124 $0.00 Jan 15, 5:32 PM

Details