Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329852 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6372 — 6185 Retail Rd Ste 100, Dallas TX, 75231

Jan 6, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Mar 26, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 31, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 21 → Apr 29, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 6, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026 Completed: May 6, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Mar 26 Ready for Release ⏸ Paused 46 —
Mar 26 → Mar 26 Assigned ▶ Running 0 1
Mar 26 → Mar 27 Scheduled ▶ Running 1 2
Mar 27 → Mar 31 Reschedule ▶ Running 2 4
Mar 31 → Mar 31 Entered ▶ Running 0 4
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 4
Apr 15 → Apr 21 Scheduled ▶ Running 4 8
Apr 21 → Apr 21 Entered ▶ Running 0 8
Apr 21 → Apr 29 Ready for Release ⏸ Paused 6 —
Apr 29 → Apr 29 Assigned ▶ Running 0 8
Apr 29 → May 6 Scheduled ▶ Running 5 13
May 6 → May 6 Tech On Site ▶ Running 0 13
Holding 76.6d (excluded)
Coordinators 14.6d
Field Work 0.5d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
76.6 days
Coordinators
14.6 days
Over SLA
Field Work
0.5 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 6, 2026 (239 days early)
📅
84.6 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
75.0d
Assigned
0.0d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and the unit did not pass. Unit was taken out of service.
🔍 Technician Findings
Pm/ BP will not hold pressure and will not complete calibration.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329852
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 47.0 business days
👷
▶
3 Status: Assigned Mar 26, 9:24 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-27T14:00:00.000+0000
📅
▶
3 Dispatch Scheduled Mar 26, 4:33 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2026-03-27T21:30:00.000+0000
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2026-03-27T23:00:00.000+0000, 2026-03-27T22:30:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Mar 27, 1:35 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 4h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 8h, 0m
🚨 12.3 business days
👷
▶
3 Technician Assigned Apr 15, 1:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 16h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-21T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 9:11 AM
Scheduled For: 2026-04-24T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 9:19 AM
Scheduled For: 2026-04-21T17:00:00.000+0000, 2026-04-21T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 9:58 AM
Scheduled For: 2026-04-21T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 10:12 AM
Scheduled For: 2026-04-30T21:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 21, 12:07 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 22h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Apr 29, 1:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 9:15 AM
Scheduled For: 2026-05-07T14:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 9:20 AM
Scheduled For: 2026-05-06T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 1, 2:27 PM
Scheduled For: 2026-05-08T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 4, 12:21 PM
Scheduled For: 2026-05-06T19:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack May 6, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 3x Labor Added May 6, 5:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site
To: Completed
Duration in Previous: 3h 39m
🏁
Status: Closed by Christopher Womack May 6, 5:21 PM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw May 7, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 1m
📨
▶
2 Status: Invoice Pending May 7, 1:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 27.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-261290

Bottlenecks

Reschedule
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
May 6, 3:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-261290

Work Details (3)

Name Type Status Qty Amount Date
WL-03216962 Labor Open 0.5 $0.00 May 6, 5:14 PM
WL-03216963 Labor Open 1 $0.00 May 6, 5:14 PM
WL-03216964 Travel Open 4 $0.00 May 6, 5:14 PM

Details