Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329853 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6376 — 4062 Lyndon B. Johnson Freeway, Addison TX, 75001

Jan 6, 2026 → Oct 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (52 biz days late)
Active: 70 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 23, 2026
26 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Mar 19, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 26, 2026
5 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 26 → Apr 15, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 15 → May 6, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 12, 2026
4 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 12 → May 29, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 6, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 2, 2026
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 49 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 21, 2026
21 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 21, 2026
Show SLA Clock Detail (30 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Feb 23 Scheduled ▶ Running 26 27
Feb 23 → Feb 24 Reschedule ▶ Running 1 28
Feb 24 → Feb 24 Entered ▶ Running 0 28
Feb 24 → Mar 19 Ready for Release ⏸ Paused 17 —
Mar 19 → Mar 19 Assigned ▶ Running 0 28
Mar 19 → Mar 26 Scheduled ▶ Running 5 33
Mar 26 → Mar 26 Entered ▶ Running 0 33
Mar 26 → Apr 15 Ready for Release ⏸ Paused 14 —
Apr 15 → Apr 15 Assigned ▶ Running 0 33
Apr 15 → Apr 15 Entered ▶ Running 0 33
Apr 15 → May 6 Ready for Release ⏸ Paused 15 —
May 6 → May 6 Assigned ▶ Running 0 33
May 6 → May 12 Scheduled ▶ Running 4 37
May 12 → May 12 Entered ▶ Running 0 37
May 12 → May 29 Ready for Release ⏸ Paused 12 —
May 29 → May 29 Assigned ▶ Running 0 37
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 37
Jun 23 → Aug 6 Ready for Release ⏸ Paused 31 —
Aug 6 → Aug 6 Assigned ▶ Running 0 37
Aug 6 → Aug 6 Scheduled ▶ Running 0 37
Aug 6 → Aug 6 Entered ▶ Running 0 37
Aug 6 → Sep 2 Ready for Release ⏸ Paused 19 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 38
Sep 3 → Sep 21 Assigned ▶ Running 11 49
Sep 21 → Oct 21 Scheduled ▶ Running 21 70
Oct 21 → Oct 21 Tech On Site ▶ Running 0 70
Holding 135.9d (excluded)
Coordinators 75.0d
Field Work 0.3d
✗ SLA Missed
Holding (excluded from total)
135.9 days
Coordinators
75.0 days
Over SLA
Field Work
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 21, 2026 (71 days early)
📅
199.6 days Total Age
⏱️
31.6d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 288 days old
🚨
Primary Delay 31.6 days stuck in "Ready for Release"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
134.3d
Scheduled
59.5d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Assigned
11.7d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Pm
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329853
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 9:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 11:36 AM
Scheduled For: 2026-01-23T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 10:20 AM
Scheduled For: 2026-01-30T16:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:00 AM
Scheduled For: 2026-02-06T16:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:16 AM
Scheduled For: 2026-02-20T17:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 11, 3:00 PM
Scheduled For: 2026-02-18T15:00:00.000+0000, 2026-02-20T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 9:30 AM
Scheduled For: 2026-02-26T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 18, 10:12 AM
Scheduled For: 2026-02-26T17:00:00.000+0000, 2026-02-26T16:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 23, 9:04 AM
From: Scheduled
To: Reschedule
Duration in Previous: 39d 23h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 9h, 0m
🚨 17.6 business days
👷
▶
3 Technician Assigned Mar 19, 4:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 20h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-26T20:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Kaitlyn Kelch Mar 26, 2:02 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 21h, 0m
🚨 15.0 business days
👷
▶
2 Technician Assigned Apr 15, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 19d 23h
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 2:09 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 11m, 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 20d 20h
🗓️
▶
2 Status: Scheduled May 6, 10:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-13T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 11, 2:59 PM
Scheduled For: 2026-05-14T17:00:00.000+0000, 2026-05-13T20:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch May 12, 1:39 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 3h, 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 16d 20h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 32.0 business days
👷
▶
3 Technician Assigned Aug 6, 3:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-12T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 4:29 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 33m, 0m
🚨 19.9 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 26d 21h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Sep 21, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-06T15:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 1, 1:01 PM
Scheduled For: 2026-10-20T15:30:00.000+0000, 2026-10-16T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 7, 10:48 AM
Scheduled For: 2026-10-12T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Christopher Womack Oct 12, 3:12 PM
Scheduled For: 2026-10-12T23:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 12, 3:51 PM
Scheduled For: 2026-10-17T22:00:00.000+0000, 2026-10-19T22:00:00.000+0000, 2026-10-19T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 12, 5:31 PM
Scheduled For: 2026-10-20T16:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 11:25 AM
Scheduled For: 2026-10-21T20:00:00.000+0000, 2026-10-21T20:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack Oct 21, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 4h
⏱️
▶
2 5x Labor Added Oct 21, 5:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 44m, 0m

Bottlenecks

Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Oct 21, 4:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03438416 Labor Open 0.5 $0.00 Oct 21, 5:47 PM
WL-03438417 Labor Open 1 $0.00 Oct 21, 5:47 PM
WL-03438418 Labor Open 1.5 $0.00 Oct 21, 5:47 PM
WL-03438419 Travel Open 12 $0.00 Oct 21, 5:47 PM
WL-03438420 Travel Open 41 $0.00 Oct 21, 5:47 PM

Details