Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329854 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8175 — 6781 GRAYSON RD, Harrisburg PA, 17111

Jan 6, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 11, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 11 Ready for Release ⏸ Paused 24 —
Feb 11 → Feb 11 Assigned ▶ Running 0 1
Feb 11 → Feb 16 Scheduled ▶ Running 2 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 3
Holding 26.6d (excluded)
Coordinators 2.4d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
26.6 days
Coordinators
2.4 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
27.9 days Total Age
⏱️
25.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
25.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed a PM on higi kiosk
🔍 Technician Findings
higi was placed next to the pharmacy
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329854
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 25.0 business days
👷
▶
4 Technician Assigned Feb 11, 3:26 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 35d 5h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-16T19:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Feb 16, 5:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
✔️
Status: Completed by Maximilian Tucker Feb 16, 6:22 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
3x Labor Added Feb 16, 9:11 PM
Type: Labor
Status: Open
Qty: 0.31666666666667, 2
🚗
▶
3 Travel Added Feb 16, 9:36 PM
Travel Added → Travel Added → Status: Closed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 107
🏁
Status: Closed by Maximilian Tucker
From: Completed
To: Closed
Duration in Previous: 3h 17m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 8:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 10h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Feb 16, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-254934

Work Details (5)

Name Type Status Qty Amount Date
WL-03108078 Labor Open 0.31666666666667 $0.00 Feb 16, 9:11 PM
WL-03108079 Labor Open 1 $0.00 Feb 16, 9:11 PM
WL-03108080 Labor Open 2 $0.00 Feb 16, 9:11 PM
WL-03108127 Travel Open 6 $0.00 Feb 16, 9:36 PM
WL-03108128 Travel Open 107 $0.00 Feb 16, 9:39 PM

Details