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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329858 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6682 — 1055 W HILL FIELD RD, Layton UT, 84041

Jan 6, 2026 → Sep 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 22 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Sep 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 18, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 1, 2026
10 business days (counted)
Running total: 11 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 1 → Sep 2, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 18, 2026
11 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 19, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 19, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 18 Ready for Release ⏸ Paused 154 —
Aug 18 → Aug 18 Assigned ▶ Running 0 1
Aug 18 → Sep 1 Scheduled ▶ Running 10 11
Sep 1 → Sep 2 Ready for Release ⏸ Paused 1 —
Sep 2 → Sep 18 Ready for Scheduling ▶ Running 11 22
Sep 18 → Sep 18 Tech On Site ▶ Running 0 22
Sep 18 → Sep 18 Assigned ▶ Running 0 22
Sep 18 → Sep 19 Scheduled ▶ Running 0 22
Holding 158.6d (excluded)
Coordinators 22.6d
Field Work 0.3d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
158.6 days
Coordinators
22.6 days
Over SLA
Field Work
0.3 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 20, 2026 (102 days early)
📅
177.6 days Total Age
⏱️
155.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2026
Visit 2 Sep 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 155.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
157.0d
Assigned
0.0d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Ready for Scheduling
11.8d / 1.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/1/26 RBerry- Placed WO back into RFR. Tech will be out of the area the week this is scheduled for.
🔧 Work Performed
Completed a preventative maintenance per Higi specifications Higi specifications and back in service.
🔍 Technician Findings
Was there customer damage? No
Is the kiosk online and fully operational? Yes
Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329858
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 155.0 business days
👷
▶
4 Technician Assigned Aug 18, 6:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release
To: Assigned
Duration in Previous: 223d 7h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-09-09T16:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.6 business days
📅
Dispatch Scheduled by Michael Burris Aug 20, 6:33 PM
Scheduled For: 2026-09-10T16:00:00.000+0000
⏳ 4.7 business days
📅
Dispatch Scheduled by Michael Burris Aug 26, 5:40 PM
Scheduled For: 2026-09-15T16:00:00.000+0000
⏳ 4.8 business days
✅
Status: Ready for Release by Rhea Berry Sep 1, 12:15 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 13d 17h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 1d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Michael Burris Sep 15, 10:35 AM
Scheduled For: 2026-09-18T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Michah Brackett Sep 18, 11:47 AM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 15d 21h
👷
▶
4 Technician Assigned Sep 18, 1:53 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Tech On Site
To: Assigned
Duration in Previous: 2h 5m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-09-18T17:00:00.000+0000
✔️
Status: Completed by Michah Brackett Sep 18, 11:37 PM
From: Scheduled
To: Completed
Duration in Previous: 9h 43m
⏳ 0.0 business days
⏱️
▶
2 4x Labor Added Sep 20, 8:41 AM
4x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Michah Brackett Sep 20, 9:12 AM
From: Completed
To: Closed
Duration in Previous: 1d 9h
⏳ 1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 21, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
3 Status: Invoice Pending Sep 21, 5:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-273282
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 10.1 business days (threshold: 2.0 business days)
Exceeded by 8.1 business days
Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michah Brackett
Scheduled
Sep 18, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-273282

Work Details (5)

Name Type Status Qty Amount Date
WL-03391249 Labor Open 5 $0.00 Sep 20, 8:41 AM
WL-03391250 Labor Open 1 $0.00 Sep 20, 8:41 AM
WL-03391252 Travel Open 298 $0.00 Sep 20, 8:41 AM
WL-03391253 Travel Open 45 $0.00 Sep 20, 8:41 AM
WL-03391255 Labor Open 1 $0.00 Sep 20, 8:44 AM

Details