Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329862 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8261 — 455 31st Street, Kenner LA, 70065

Jan 6, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (4d late)
Holding 3.6d (excluded)
Coordinators 20.1d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
3.6 days
Coordinators
20.1 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
21.7 days Total Age
⏱️
14.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 14.7 days stuck in "Scheduled"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
5.3d / 0.5d SLA
Scheduled
14.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/4 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍 Technician Findings
Found machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329862
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 6h
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 1:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-26T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 9:38 AM
Scheduled For: 2026-01-30T20:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 2, 9:28 AM
Scheduled For: 2026-02-04T20:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 4, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 0h
⏱️
▶
2 6x Labor Added Feb 4, 7:46 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 41m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 15m
📨
▶
2 Status: Invoice Pending Feb 5, 4:31 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Feb 9, 5:27 PM
Invoice Number: SM-253107

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 4, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253107

Work Details (6)

Name Type Status Qty Amount Date
WL-03092132 Labor Open 1 $0.00 Feb 4, 7:46 PM
WL-03092133 Labor Open 1 $0.00 Feb 4, 7:46 PM
WL-03092134 Labor Open 1.25 $0.00 Feb 4, 7:46 PM
WL-03092135 Expenses Open 1 $0.00 Feb 4, 7:46 PM
WL-03092136 Travel Open 41 $0.00 Feb 4, 7:46 PM
WL-03092137 Travel Open 46 $0.00 Feb 4, 7:46 PM

Details