Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
📅
33.6 daysTotal Age
⏱️
21.2d in Ready for ReleaseLongest Stage
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10 transitionsStatus Changes
⚠️
5.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay21.2 days stuck in "Ready for Release"
⏱️
Total Delay5.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
23.2d
Assigned
1.3d / 0.5d SLA
Entered
0.4d / 0.5d SLA
Canceled
8.3d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/19/26 AJinerson - Confirmed w/ SUP that PM still needs to be serviced, as last repair WO-01338734 went to WM and PM was removed.
1/9/26 RBerry- Combined with WO-01334467. WO needs canceled.
🔧Work Performed
2/20 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf