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← WO Overview

WO-01329863 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6220 — 181 Northshore Blvd, Slidell LA, 70460

Jan 6, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 21 biz days
🕐 Clock stopped: Tech Off Site (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 2 of ? biz days used
7d
▶ Clock Running
Status: Canceled
Jan 9 → Jan 21, 2026
7 business days (counted)
Running total: 9 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 21 → Feb 19, 2026
20 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Feb 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 9 Assigned ▶ Running 1 2
Jan 9 → Jan 9 Entered ▶ Running 0 2
Jan 9 → Jan 21 Canceled ▶ Running 7 9
Jan 21 → Feb 19 Ready for Release ⏸ Paused 20 —
Feb 19 → Feb 20 Scheduled ▶ Running 1 10
Feb 20 → Feb 20 Tech On Site ▶ Running 0 10
Dispatch 0.4d
Holding 23.8d (excluded)
Coordinators 2.9d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
23.8 days
Coordinators
2.9 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
31.6 days Total Age
⏱️
20.2d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 20.2 days stuck in "Ready for Release"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
22.2d
Assigned
1.3d / 0.5d SLA
Entered
0.4d / 0.5d SLA
Canceled
7.3d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 AJinerson - Confirmed w/ SUP that PM still needs to be serviced, as last repair WO-01338734 went to WM and PM was removed.


1/9/26 RBerry- Combined with WO-01334467. WO needs canceled.

🔧 Work Performed
2/20 Jason - PM Complete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329863
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 6h
🆕
Status: Entered by Rhea Berry Jan 9, 1:43 PM
From: Assigned
To: Entered
Duration in Previous: 21h 16m
🚫
Status: Canceled by Sherry Reich Jan 9, 4:37 PM
From: Entered
To: Canceled
Duration in Previous: 2h 53m
⚠️ 7.9 business days
✅
Status: Ready for Release by Jessica Foley Jan 21, 5:11 PM
From: Canceled
To: Ready for Release
Duration in Previous: 12d 0h
🚨 20.9 business days
📅
▶
3 Dispatch Scheduled Feb 19, 2:08 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Jason Cunningham
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 28d 20h
🔧
Status: Tech On Site by Jason Cunningham Feb 20, 1:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 58m
⏱️
▶
2 5x Labor Added Feb 20, 6:17 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jason Cunningham
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 5h 10m
⚠️ 6.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 4:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 10h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 20, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-255293

Work Details (5)

Name Type Status Qty Amount Date
WL-03114577 Labor Open 0.75 $0.00 Feb 20, 6:17 PM
WL-03114578 Labor Open 1.25 $0.00 Feb 20, 6:17 PM
WL-03114579 Labor Open 2.25 $0.00 Feb 20, 6:17 PM
WL-03114580 Travel Open 26 $0.00 Feb 20, 6:17 PM
WL-03114581 Travel Open 95 $0.00 Feb 20, 6:17 PM

Details