Last business day of January 2026 · Target: Jan 30, 2026
⚠ 66 biz days overdue
Active: 83 biz days
Paused: 117 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Apr 16 → Jun 25, 2026
48 business days (counted)
Running total: 49 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Sep 2, 2026
48 business days (not counted)
33d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 21, 2026
33 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 22, 2026
1 business day (counted)
Running total: 83 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 16
Ready for Release
⏸ Paused
69
—
Apr 16 → Jun 25
Assigned
▶ Running
48
49
Jun 25 → Sep 2
Ready for Release
⏸ Paused
48
—
Sep 2 → Oct 21
Ready for Scheduling
▶ Running
33
82
Oct 21 → Oct 21
Assigned
▶ Running
0
82
Oct 21 → Oct 22
Scheduled
▶ Running
1
83
Holding120.3d (excluded)
Coordinators82.8d
⚠ Overdue
Holding(excluded from total)
120.3 days
Coordinators
82.8 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.6 daysTotal Age
⏱️
70.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
81.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Scheduled • 288 days old
🚨
Primary Delay70.0 days stuck in "Ready for Release"
⏱️
Total Delay81.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
118.7d
Assigned
49.0d / 0.5d SLA
Ready for Scheduling
33.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501
10/19/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf