Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329865 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #199 — 1801 Marketplace Drive S.E., Caledonia MI, 49316

Jan 6, 2026 → Present

🔴 Behind

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

⚠ 32 biz days overdue

Active: 49 biz days

Paused: 104 biz days

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸69d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Apr 16, 2026

69 business days (not counted)

48d

▶ Clock Running

Status: Assigned

Apr 16 → Jun 25, 2026

48 business days (counted)

Running total: 49 of ? biz days used

⏸35d

⏸ Clock Paused

Status: Ready for Release

Jun 25 → Aug 15, 2026

35 business days (not counted)

Created: Jan 6, 2026 Today

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → Apr 16	Ready for Release	⏸ Paused	69	—
Apr 16 → Jun 25	Assigned	▶ Running	48	49
Jun 25 → Aug 15	Ready for Release	⏸ Paused	35	—

Holding 71.6d (excluded)

Coordinators 49.0d

⚠ Overdue

Holding (excluded from total)
71.6 days

Coordinators
49.0 days
Over SLA

Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)

📅

153.6 days Total Age

⏱️

70.0d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

⚠️

48.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Powered by OpenAI

Generating AI analysis...

Behind Schedule - Needs Attention

Ready for Release • 220 days old

🚨

Primary Delay 70.0 days stuck in "Ready for Release"

⏱️

Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

70.0d

Assigned

49.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf                    

📄 Description

                        Higi Green Kiosk with 4G installed                    

Timeline

📋

Work Order Created Jan 6, 2:13 PM

Work Order: WO-01329865

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 49m

🚨 70.0 business days

👷

▶

2 Technician Assigned Apr 16, 9:45 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Release

To: Assigned

Duration in Previous: 98d 22h

🚨 49.0 business days

✅

Status: Ready for Release by Rhea Berry Jun 25, 2:26 PM

From: Assigned

To: Ready for Release

Duration in Previous: 70d 4h

Bottlenecks

Assigned

Duration: 49.0 business days (threshold: 4.0 business hours)

Exceeded by 48.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:13 PM

Invoice #

N/A