Last business day of January 2026 · Target: Jan 30, 2026
⚠ 6 biz days overdue
Active: 23 biz days
Paused: 130 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 7, 2026
124 business days (not counted)
22d
▶ Clock Running
Status: Assigned
Jul 7 → Aug 6, 2026
22 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 15, 2026
6 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 7
Ready for Release
⏸ Paused
124
—
Jul 7 → Aug 6
Assigned
▶ Running
22
23
Aug 6 → Aug 6
Entered
▶ Running
0
23
Aug 6 → Aug 15
Ready for Release
⏸ Paused
6
—
Holding125.6d (excluded)
Coordinators23.0d
⚠ Overdue
Holding(excluded from total)
125.6 days
Coordinators
23.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
124.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
⚠️
22.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 220 days old
🚨
Primary Delay124.0 days stuck in "Ready for Release"
⏱️
Total Delay22.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
124.0d
Assigned
23.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/7/26 RBerry- Called 979-595-7919. no answer. Could not leave message. Mailbox full.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk Hard wired
📋
Outbound to +19795957919
Completed Jul 7, 2026
7/7/26 RBerry- Called 979-595-7919. no answer. Could not leave message. Mailbox full.
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329866
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:06 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 53m
🚨124.0 business days
👷
▶
2
Technician Assigned Jul 6, 8:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Release
To:Assigned
Duration in Previous:180d 9h
🚨23.5 business days
🆕
Status: Entered by Kaitlyn KelchAug 6, 1:44 PM
From:Assigned, Entered
To:Entered, Ready for Release
Duration in Previous:30d 17h, 0m
Bottlenecks
Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)