Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329867 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Brazos Valley Council of Governments - AHA South West — 3991 E. 29th Street, Bryan TX, 77802

Jan 6, 2026 → Jul 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 7, 2026
124 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 14, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 7 Ready for Release ⏸ Paused 124 —
Jul 7 → Jul 7 Assigned ▶ Running 0 1
Jul 7 → Jul 14 Scheduled ▶ Running 5 6
Holding 125.6d (excluded)
Coordinators 6.4d
Field Work 1.1d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
125.6 days
Coordinators
6.4 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 15, 2026 (169 days early)
📅
131.6 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
124.0d
Assigned
1.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/7/26 RBerry- Spoke with Susan, scheduled for 7/13/26 with arrival time between 9-11AM. Unit is located in the lobby. Nothing needed to gain access to unit or facility. Susan will be the contact onsite at 979-595-2801 opt 0

🔧 Work Performed
PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329867
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 124.0 business days
👷
▶
2 Technician Assigned Jul 6, 8:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 180d 9h
🗓️
▶
2 Status: Scheduled Jul 7, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-13T14:30:00.000+0000
⚠️ 5.9 business days
✔️
Status: Completed by Chane Lacy Jul 14, 7:58 AM
From: Scheduled
To: Completed
Duration in Previous: 6d 15h
⏱️
5x Labor Added Jul 14, 8:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 1.5, 146, 87
🏁
Status: Closed by Chane Lacy Jul 14, 8:55 PM
From: Completed
To: Closed
Duration in Previous: 12h 56m
📄
Status: Ready to Bill by Timothy Amburgey Jul 15, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 9m
💵
Status: Billing Review by Timothy Amburgey Jul 15, 11:53 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2h 47m, 0m
💵
▶
2 Status: Billing Review Jul 15, 4:44 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Billing Review
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jul 13, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03294012 Labor Open 2 $0.00 Jul 14, 8:48 PM
WL-03294013 Labor Open 0.75 $0.00 Jul 14, 8:48 PM
WL-03294014 Labor Open 1.5 $0.00 Jul 14, 8:48 PM
WL-03294015 Travel Open 146 $0.00 Jul 14, 8:48 PM
WL-03294016 Travel Open 87 $0.00 Jul 14, 8:48 PM

Details