Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329869 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 388 — 7375 West Atlantic Avenue, Delray Beach FL, 33446

Jan 6, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 65 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸63d
⏸ Clock Paused
Status: Ready for Release
Jan 9 → Apr 10, 2026
63 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 24, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Jan 9 Scheduled ▶ Running 0 1
Jan 9 → Jan 9 Entered ▶ Running 0 1
Jan 9 → Apr 10 Ready for Release ⏸ Paused 63 —
Apr 10 → Apr 24 Scheduled ▶ Running 10 11
Apr 24 → Apr 24 Tech On Site ▶ Running 0 11
Holding 68.1d (excluded)
Coordinators 11.3d
Field Work 0.4d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
68.1 days
Coordinators
11.3 days
Over SLA
Field Work
0.4 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
76.6 days Total Age
⏱️
63.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 63.5 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
66.5d
Assigned
0.1d / 0.5d SLA
Scheduled
11.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329869
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
🗓️
▶
2 Status: Scheduled Jan 9, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-16T19:45:00.000+0000
🆕
Status: Entered by Laura Hill Jan 9, 3:20 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2h 3m, 0m
🚨 64.0 business days
👷
▶
3 Technician Assigned Apr 10, 12:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-16T18:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 90d 19h
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Apr 15, 12:17 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-16T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 9:05 AM
Scheduled For: 2026-04-16T21:00:00.000+0000, 2026-04-16T20:45:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 16, 5:12 PM
Scheduled For: 2026-04-24T18:45:00.000+0000, 2026-04-24T16:30:00.000+0000
⏳ 3.8 business days
📅
▶
2 Dispatch Scheduled Apr 21, 3:07 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-24T14:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 24, 5:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 5h
✔️
Status: Completed by Rob Rivera Apr 24, 6:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 10m
⏱️
▶
2 3x Labor Added Apr 24, 9:52 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 3h 37m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 4:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Apr 27, 5:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260295

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 24, 10:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-260295

Work Details (3)

Name Type Status Qty Amount Date
WL-03200568 Labor Open 0.5 $0.00 Apr 24, 9:52 PM
WL-03200569 Labor Open 1 $0.00 Apr 24, 9:52 PM
WL-03200570 Travel Open 9.8 $0.00 Apr 24, 9:52 PM

Details