Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329874 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 2553 — 400 Union Road, West Islip NY, 11795

Jan 6, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76 —
Apr 27 → Apr 27 Assigned ▶ Running 0 1
Apr 27 → Apr 28 Scheduled ▶ Running 1 2
Holding 78.6d (excluded)
Coordinators 1.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
78.6 days
Coordinators
1.3 days
Field Work
0.0 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 28, 2026 (247 days early)
📅
77.9 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 220 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.0d
Scheduled
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit up and running. LEDs functioning. Top and bottom displays illuminated. Seat lock functioning.  User/customer using unit. Customer stopped using it approximately 20 minutes after arrival Performed and completed preventative maintenance on this unit. Unit passes functional testing and has been returned to service.
🔍 Technician Findings
On arrival, unit up and running. LEDs functioning. Top and bottom displays illuminated. Seat lock functioning.  User/customer using unit. Customer stopped using it approximately 20 minutes after arrival Performed and completed preventative maintenance on this unit. Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329874
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 27, 11:01 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-27T18:30:00.000+0000
⏱️
▶
3 5x Labor Added Apr 27, 10:37 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 11h 37m
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Apr 28, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 44m
📨
Status: Invoice Pending by Hannah Shaw Apr 28, 5:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⏳ 4.8 business days
🧾
Invoice Created May 4, 8:36 AM
Invoice Number: SM-260386

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Apr 27, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260386

Work Details (5)

Name Type Status Qty Amount Date
WL-03203223 Labor Open 0.5 $0.00 Apr 27, 10:37 PM
WL-03203224 Labor Open 1.25 $0.00 Apr 27, 10:37 PM
WL-03203225 Labor Open 1.5 $0.00 Apr 27, 10:37 PM
WL-03203226 Travel Open 11 $0.00 Apr 27, 10:37 PM
WL-03203227 Travel Open 37 $0.00 Apr 27, 10:37 PM

Details