Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329875 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 540 — 139 Commerce Avenue, La Grange GA, 30241

Jan 6, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 53 biz days
🕐 Clock stopped: Canceled (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 12, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Feb 12 → Mar 25, 2026
28 business days (not counted)
▶ Clock Running
Status: Entered
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 12 Ready for Release ⏸ Paused 25 —
Feb 12 → Feb 12 Scheduled ▶ Running 0 1
Feb 12 → Feb 12 Entered ▶ Running 0 1
Feb 12 → Mar 25 Ready for Release ⏸ Paused 28 —
Mar 25 → Mar 26 Entered ▶ Running 1 2
Dispatch 1.4d
Holding 55.9d (excluded)
Coordinators 0.9d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
55.9 days
Coordinators
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
55.6 days Total Age
⏱️
28.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 220 days old
🚨
Primary Delay 28.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.3d
Scheduled
0.9d / 2.0d SLA
Entered
1.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/26 AJinerson - Adding PM to WO-01316598 (repair). Returning PM to Dispatch for cancelation.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329875
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 26.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 9:32 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 35d 23h
👷
Technician Assigned by Abby Jinerson
Technician: Torre Gifford
🆕
Status: Entered by Abby Jinerson Feb 12, 4:51 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7h 19m, 0m
🚨 28.9 business days
🆕
Status: Entered by Abby Jinerson Mar 25, 4:46 PM
From: Ready for Release
To: Entered
Duration in Previous: 40d 22h
🚫
Status: Canceled by Sherry Reich Mar 26, 9:53 AM
From: Entered
To: Canceled
Duration in Previous: 17h 7m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details