Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329880 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1625 — 1512 South West Avenue, Freeport IL, 61032

Jan 6, 2026 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 13, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 26, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 13 Ready for Release ⏸ Paused 45 —
Mar 13 → Mar 13 Assigned ▶ Running 0 1
Mar 13 → Mar 26 Scheduled ▶ Running 9 10
Mar 26 → Mar 26 Tech On Site ▶ Running 0 10
Holding 47.6d (excluded)
Coordinators 9.0d
Field Work 0.4d
Billing 3.3d
✗ SLA Missed
Holding (excluded from total)
47.6 days
Coordinators
9.0 days
Over SLA
Field Work
0.4 days
Billing
3.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
55.0 days Total Age
⏱️
46.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 46.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
46.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
5.0d / 1.0d SLA
WO Correction Needed
2.6d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.31.26 hshaw - missing PM checklist

🔧 Work Performed
PM
🔍 Technician Findings
System online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329880
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 46.0 business days
👷
▶
3 Status: Assigned Mar 13, 9:55 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-25T16:00:00.000+0000
📅
▶
3 Dispatch Scheduled Mar 13, 10:01 AM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-25T19:30:00.000+0000, 2026-03-25T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-25T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 13, 10:07 AM
Scheduled For: 2026-03-25T18:00:00.000+0000, 2026-03-25T19:00:00.000+0000, 2026-03-25T19:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Mar 25, 8:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 10h
⏱️
3x Labor Added Mar 25, 11:05 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 1, 37
✔️
Status: Completed by Vincent Nyathi Mar 25, 11:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 52m, 0m
⏳ 4.1 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 31, 5:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 18h
⏳ 2.8 business days
🏁
Status: Closed by Vincent Nyathi Apr 2, 10:03 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 4h
📄
Status: Ready to Bill by Hannah Shaw Apr 3, 9:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 49m
📨
▶
3 Status: Invoice Pending Apr 3, 3:52 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258420
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Mar 25, 3:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-258420

Work Details (3)

Name Type Status Qty Amount Date
WL-03160070 Labor Open 0.66666666666667 $0.00 Mar 25, 11:05 PM
WL-03160071 Labor Open 1 $0.00 Mar 25, 11:05 PM
WL-03160072 Travel Open 37 $0.00 Mar 25, 11:05 PM

Details