Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329883 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1649 — 2600 Rice Creek Road, New Brighton MN, 55112

Jan 6, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
⏸ 19d excluded (parts wait + holding)
✓ SLA Met (1d early)
Holding 15.6d (excluded)
Coordinators 2.9d
Field Work 0.1d
Billing 2.7d
✓ SLA Met
Holding (excluded from total)
15.6 days
Coordinators
2.9 days
Over SLA
Field Work
0.1 days
Billing
2.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 28, 2026 (337 days early)
📅
16.6 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.29.26 hshaw - missing pictures

🔧 Work Performed
1/28/26 Traveled to site Completed PM Unit did not hold pressure for 60 seconds Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM Unit did not hold pressure for 60 seconds
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329883
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 14.0 business days
👷
▶
2 Technician Assigned Jan 26, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 19d 1h
📅
▶
2 Dispatch Scheduled Jan 26, 11:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 10m
⏳ 3.0 business days
🚗
2x Travel Added Jan 28, 11:43 AM
Type: Travel, Labor
Status: Open
Qty: 5, 0.25
🔧
Status: Tech On Site by Ronnie Salone Jan 28, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
✔️
Status: Completed by Ronnie Salone Jan 28, 12:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 28m
⏱️
▶
2 Labor Added Jan 28, 12:42 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 19m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 29, 10:10 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 28m
⏳ 2.0 business days
🏁
Status: Closed by Ronnie Salone Jan 30, 8:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 10h
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
3 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252826

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jan 28, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-252826

Work Details (3)

Name Type Status Qty Amount Date
WL-03081475 Travel Open 5 $0.00 Jan 28, 11:43 AM
WL-03081476 Labor Open 0.25 $0.00 Jan 28, 11:43 AM
WL-03081582 Labor Open 0.75 $0.00 Jan 28, 12:42 PM

Details