Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329884 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1925 — 3245 County Road 10, Brooklyn Center MN, 55429

Jan 6, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
⏸ 19d excluded (parts wait + holding)
✓ SLA Met (1d early)
Holding 15.6d (excluded)
Coordinators 2.9d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
15.6 days
Coordinators
2.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 28, 2026 (337 days early)
📅
16.6 days Total Age
⏱️
14.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 14.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
14.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/28/26 Traveled to site Completed PM Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329884
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 14.0 business days
👷
▶
2 Technician Assigned Jan 26, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 19d 1h
🗓️
▶
2 Status: Scheduled Jan 26, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-28T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jan 27, 8:39 PM
Scheduled For: 2026-01-28T18:30:00.000+0000
⏱️
2x Labor Added Jan 28, 2:10 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
🔧
Status: Tech On Site by Ronnie Salone Jan 28, 2:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
✔️
▶
2 Status: Completed Jan 28, 3:00 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Ronnie Salone Jan 28, 3:31 PM
From: Completed
To: Closed
Duration in Previous: 31m
📄
▶
2 Status: Ready to Bill Jan 29, 10:43 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 30, 8:00 PM
Invoice Number: SM-252497

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jan 28, 1:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252497

Work Details (3)

Name Type Status Qty Amount Date
WL-03081761 Labor Open 0.25 $0.00 Jan 28, 2:10 PM
WL-03081762 Travel Open 5 $0.00 Jan 28, 2:10 PM
WL-03081929 Labor Open 0.5 $0.00 Jan 28, 3:01 PM

Details