Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329887 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6620 — 2495 IRON POINT RD #11, Folsom CA, 95630

Jan 6, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 15, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 15 → Mar 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 15 → Mar 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 15 Ready for Release ⏸ Paused 45 —
Mar 15 → Mar 15 Assigned ▶ Running 0 1
Mar 15 → Mar 18 Scheduled ▶ Running 3 4
Mar 18 → Mar 18 Tech On Site ▶ Running 0 4
Holding 47.6d (excluded)
Coordinators 3.0d
Field Work 0.4d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
47.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.4 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 18, 2026 (288 days early)
📅
49.6 days Total Age
⏱️
46.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 46.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
46.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on Higi Found foot rest for weight scale hanging off seat, found threads for bolt broken off and nuts and washers missing, also found foot rest bent. Needs new foot rest, threads, and bolts & washers.
🔍 Technician Findings
Found foot rest for weight scale hanging off seat, found threads for bolt broken off and nuts and washers missing, also found foot rest bent.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329887
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 46.0 business days
👷
▶
3 Technician Assigned Mar 15, 5:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 67d 6h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-18T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 17, 3:06 PM
Scheduled For: 2026-03-19T15:30:00.000+0000
📅
Dispatch Scheduled by Justin Armas Mar 18, 11:41 AM
Scheduled For: 2026-03-18T18:30:00.000+0000
🔧
Status: Tech On Site by Justin Armas Mar 18, 2:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
3x Labor Added Mar 18, 2:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 24
✔️
▶
2 Status: Completed Mar 18, 5:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 19, 9:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
▶
2 Status: Invoice Pending Mar 20, 11:23 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Mar 25, 7:06 PM
Invoice Number: SM-257153

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
Mar 18, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-257153

Work Details (3)

Name Type Status Qty Amount Date
WL-03149439 Labor Open 0.5 $0.00 Mar 18, 2:27 PM
WL-03149440 Labor Open 0.5 $0.00 Mar 18, 2:27 PM
WL-03149441 Travel Open 24 $0.00 Mar 18, 2:27 PM

Details