Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329889 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Texas A&M Student Recreation Center - AHA South West — 797 Olsen Boulevard Student Recreation Center, College Station TX, 77843

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 38 biz days overdue
Active: 55 biz days
Paused: 145 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 7, 2026
124 business days (not counted)
22d
▶ Clock Running
Status: Assigned
Jul 7 → Aug 6, 2026
22 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 3, 2026
20 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 17, 2026
9 business days (counted)
Running total: 32 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 13, 2026
17 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 21, 2026
6 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 21 → Oct 22, 2026
1 business day (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 7 Ready for Release ⏸ Paused 124 —
Jul 7 → Aug 6 Assigned ▶ Running 22 23
Aug 6 → Aug 6 Entered ▶ Running 0 23
Aug 6 → Sep 3 Ready for Release ⏸ Paused 20 —
Sep 3 → Sep 17 Ready for Scheduling ▶ Running 9 32
Sep 17 → Oct 13 Assigned ▶ Running 17 49
Oct 13 → Oct 21 Scheduled ▶ Running 6 55
Oct 21 → Oct 21 Entered ▶ Running 0 55
Oct 21 → Oct 22 Ready for Release ⏸ Paused 1 —
Holding 146.4d (excluded)
Coordinators 56.4d
⚠ Overdue
Holding (excluded from total)
146.4 days
Coordinators
56.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.6 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
52.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 289 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 52.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
144.8d
Assigned
40.5d / 0.5d SLA
Ready for Scheduling
9.5d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3/26 MArnold- Chattered ASM to update the address.


9/3/26 Marnold- Called to confirm contact and equipment information. Phone number found on a pervious WO


Address Confirmed: 187 Corrington dr College Station TX 77843


Unit on site: Yes 


Unit located in a public place: No Will need to check in with the front desk


Scheduling ahead needed: Tech can show up


Certain day or time: 6am - 5pm M-F


Confirmed contact: yes Evelyn Dorsey 979-845-7826


7/7/26 RBerry- Emailed Jake Ferrell to schedule for 7/13/26 with arrival time between 10AM-12PM. Also need to confirm phone number. See logged email.


7/7/26 Rberry- Called 979-862-7990. This is the wrong number. 

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329889
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 53m
🚨 124.0 business days
👷
▶
2 Status: Assigned Jul 6, 8:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Chane Lacy
🚨 23.5 business days
🆕
Status: Entered by Kaitlyn Kelch Aug 6, 1:44 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 30d 17h, 0m
🚨 21.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 3, 3:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 28d 2h
🚨 10.0 business days
👷
▶
2 Technician Assigned Sep 17, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 0h
🚨 18.0 business days
👷
▶
3 Technician Assigned Oct 13, 5:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 26d 0h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-29T19:30:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 3:07 PM
Scheduled For: 2026-10-29T20:30:00.000+0000, 2026-10-30T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 3:12 PM
Scheduled For: 2026-10-30T13:00:00.000+0000, 2026-10-30T14:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Oct 21, 11:05 AM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 18h, 0m

Bottlenecks

Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Ready for Scheduling
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Assigned
Duration: 17.5 business days (threshold: 4.0 business hours)
Exceeded by 17.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details