Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329889 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Texas A&M Student Recreation Center - AHA South West — 797 Olsen Boulevard Student Recreation Center, College Station TX, 77843

Jan 6, 2026 → Present

🔴 Behind

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

⚠ 6 biz days overdue

Active: 23 biz days

Paused: 130 biz days

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸124d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Jul 7, 2026

124 business days (not counted)

22d

▶ Clock Running

Status: Assigned

Jul 7 → Aug 6, 2026

22 business days (counted)

Running total: 23 of ? biz days used

▶ Clock Running

Status: Entered

Aug 6 → Aug 6, 2026

0 business days (counted)

Running total: 23 of ? biz days used

⏸ Clock Paused

Status: Ready for Release

Aug 6 → Aug 15, 2026

6 business days (not counted)

Created: Jan 6, 2026 Today

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → Jul 7	Ready for Release	⏸ Paused	124	—
Jul 7 → Aug 6	Assigned	▶ Running	22	23
Aug 6 → Aug 6	Entered	▶ Running	0	23
Aug 6 → Aug 15	Ready for Release	⏸ Paused	6	—

Holding 125.6d (excluded)

Coordinators 23.0d

⚠ Overdue

Holding (excluded from total)
125.6 days

Coordinators
23.0 days
Over SLA

Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)

📅

153.6 days Total Age

⏱️

124.0d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

⚠️

22.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention

Ready for Release • 220 days old

🚨

Primary Delay 124.0 days stuck in "Ready for Release"

⏱️

Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

124.0d

Assigned

23.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/7/26 RBerry- Emailed Jake Ferrell to schedule for 7/13/26 with arrival time between 10AM-12PM. Also need to confirm phone number. See logged email. 

7/7/26 Rberry- Called 979-862-7990. This is the wrong number. 

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf                    

📄 Description

                        Higi Station WI-FI                    

Timeline

📋

Work Order Created Jan 6, 2:13 PM

Work Order: WO-01329889

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 53m

🚨 124.0 business days

👷

▶

2 Technician Assigned Jul 6, 8:22 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Rhea Berry

From: Ready for Release

To: Assigned

Duration in Previous: 180d 9h

🚨 23.5 business days

🆕

Status: Entered by Kaitlyn Kelch Aug 6, 1:44 PM

From: Assigned, Entered

To: Entered, Ready for Release

Duration in Previous: 30d 17h, 0m

Bottlenecks

Assigned

Duration: 23.0 business days (threshold: 4.0 business hours)

Exceeded by 22.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:13 PM

Invoice #

N/A