Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329895 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 562 — 2350 North Ocean Avenue, Farmingville NY, 11738

Jan 6, 2026 → May 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Apr 30, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 30 → May 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: May 12, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76 —
Apr 27 → Apr 27 Assigned ▶ Running 0 1
Apr 27 → Apr 27 Scheduled ▶ Running 0 1
Apr 27 → Apr 27 Entered ▶ Running 0 1
Apr 27 → Apr 30 Ready for Release ⏸ Paused 3 —
Apr 30 → Apr 30 Assigned ▶ Running 0 1
Apr 30 → Apr 30 Scheduled ▶ Running 0 1
Apr 30 → Apr 30 Entered ▶ Running 0 1
Apr 30 → May 8 Ready for Release ⏸ Paused 6 —
May 8 → May 8 Assigned ▶ Running 0 1
May 8 → May 12 Scheduled ▶ Running 2 3
Holding 89.0d (excluded)
Coordinators 3.2d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
89.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 12, 2026 (233 days early)
📅
87.6 days Total Age
⏱️
77.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
87.4d
Scheduled
3.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On arrival, unit up and running. LEDs illuminated. Top and bottom displays illuminated. Seat lock functioning. Recalibrated touch screen. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
🔍 Technician Findings
On arrival, unit up and running. LEDs illuminated. Top and bottom displays illuminated. Seat lock functioning. Recalibrated touch screen. Performed and completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service. 
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329895
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 77.0 business days
👷
▶
3 Technician Assigned Apr 27, 9:37 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-28T18:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Apr 27, 4:52 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7h 14m, 0m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Apr 30, 8:17 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 15h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-01T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 30, 8:32 AM
Scheduled For: 2026-05-01T15:30:00.000+0000
🆕
Status: Entered by Kourtney Smith Apr 30, 10:03 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 45m, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned May 8, 8:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 22h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-11T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added May 11, 8:16 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 3d 11h
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw May 12, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 4m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending May 13, 12:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 23.0 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-261808

Bottlenecks

Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
May 11, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-261808

Work Details (3)

Name Type Status Qty Amount Date
WL-03222520 Labor Open 1.75 $0.00 May 11, 8:16 PM
WL-03222521 Labor Open 0.75 $0.00 May 11, 8:16 PM
WL-03222522 Travel Open 54 $0.00 May 11, 8:16 PM

Details