Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329896 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1793 — 1005 N. State Road 434, Suite 1020, Altamonte Springs FL, 32701

Jan 6, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 6 Ready for Release ⏸ Paused 40 —
Mar 6 → Mar 11 Scheduled ▶ Running 3 4
Mar 11 → Mar 11 Tech On Site ▶ Running 0 4
Holding 42.6d (excluded)
Coordinators 3.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
42.6 days
Coordinators
3.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
44.6 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329896
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 41.0 business days
👷
▶
4 Technician Assigned Mar 6, 1:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-11T14:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 2h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-11T14:15:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Mar 11, 11:57 AM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Robert Lewis
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
✔️
Status: Completed by Robert Lewis Mar 11, 1:00 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 11, 11:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 28m
📨
Status: Invoice Pending by Hannah Shaw Mar 11, 11:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 13, 7:06 PM
Invoice Number: SM-256261

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Mar 11, 10:15 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-256261

Work Details (3)

Name Type Status Qty Amount Date
WL-03139082 Labor Open 0.5 $0.00 Mar 11, 11:57 AM
WL-03139083 Travel Open 1 $0.00 Mar 11, 11:57 AM
WL-03139084 Labor Open 1 $0.00 Mar 11, 11:57 AM

Details