Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329901 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Shop Rite 506 — 319 Route 130, Hightstown NJ, 08520

Jan 6, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 13, 2026
66 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 23, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 13 Ready for Release ⏸ Paused 66 —
Apr 13 → Apr 13 Assigned ▶ Running 0 1
Apr 13 → Apr 23 Scheduled ▶ Running 8 9
Apr 23 → Apr 23 Tech On Site ▶ Running 0 9
Holding 68.6d (excluded)
Coordinators 9.0d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
68.6 days
Coordinators
9.0 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
75.8 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
67.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on higi kiosk. I checked the seat LED and found the connection was loose. I reconnected the LEDs and it worked.
🔍 Technician Findings
Higi was on and running upon arrival. Seat LED was out.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329901
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 67.0 business days
👷
▶
3 Technician Assigned Apr 13, 8:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 95d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-15T14:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 14, 1:58 PM
Scheduled For: 2026-04-20T14:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 16, 9:14 AM
Scheduled For: 2026-04-22T14:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 16, 4:08 PM
Scheduled For: 2026-04-23T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 20, 3:43 PM
Scheduled For: 2026-04-23T15:00:00.000+0000, 2026-04-23T15:30:00.000+0000, 2026-04-23T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Apr 23, 4:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 7h
✔️
Status: Completed by Maximilian Tucker Apr 23, 5:19 PM
From: Tech On Site
To: Completed
Duration in Previous: 39m
⏱️
3x Labor Added Apr 23, 9:47 PM
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667, 9
🏁
Status: Closed by Maximilian Tucker Apr 23, 9:58 PM
From: Completed
To: Closed
Duration in Previous: 4h 39m
📄
Status: Ready to Bill by Hannah Shaw Apr 24, 4:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 21m
📨
Status: Invoice Pending by Hannah Shaw Apr 24, 4:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 32m, 0m
⏳ 0.9 business days
🧾
Invoice Created Apr 26, 8:14 PM
Invoice Number: SM-260163

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Apr 23, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-260163

Work Details (3)

Name Type Status Qty Amount Date
WL-03198936 Labor Open 0.41666666666667 $0.00 Apr 23, 9:47 PM
WL-03198937 Labor Open 1 $0.00 Apr 23, 9:47 PM
WL-03198938 Travel Open 9 $0.00 Apr 23, 9:47 PM

Details