📍 GIANT Foods Pharmacy 6087 — 2415 East Market Street, York PA, 17402
Jan 6, 2026 → Sep 16, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 9, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 17, 2026
6 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026Completed: Sep 17, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 9
Ready for Scheduling
▶ Running
4
5
Sep 9 → Sep 9
Assigned
▶ Running
0
5
Sep 9 → Sep 17
Scheduled
▶ Running
6
11
Holding167.6d (excluded)
Coordinators10.7d
Field Work0.0d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
10.7 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 17, 2026 (105 days early)
📅
175.9 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
8.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay8.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
I checked the voltage of the power supply box. I fixed the connections and rebooted kosked. Once rebooted I checked the bios power on settings and performed a PM. kiosk was able to be fixed on site no parts needed.
🔍Technician Findings
higi was out of order upon arriva, touchscreen was not working, black screen. ad monitor was on and working. seat LED was not on.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01329902
Account: HIGI LLC
Customer Case Number:
Location: GIANT Foods Pharmacy 6087
Address: 2415 East Market Street, York, PA 17402
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-139
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/20