Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 3, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 7, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Apr 7 → Apr 30, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026Completed: May 1, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 3
Ready for Release
⏸ Paused
60
—
Apr 3 → Apr 3
Assigned
▶ Running
0
1
Apr 3 → Apr 7
Scheduled
▶ Running
2
3
Apr 7 → Apr 7
Entered
▶ Running
0
3
Apr 7 → Apr 30
Ready for Release
⏸ Paused
17
—
Apr 30 → Apr 30
Assigned
▶ Running
0
3
Apr 30 → May 1
Scheduled
▶ Running
1
4
May 1 → May 1
Tech On Site
▶ Running
0
4
Holding80.6d (excluded)
Coordinators5.0d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
80.6 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 1, 2026 (244 days early)
📅
81.6 daysTotal Age
⏱️
61.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
1.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay61.0 days stuck in "Ready for Release"
⏱️
Total Delay1.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
79.0d
Scheduled
5.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Inspected kiosk for damage. No damage found. Wiped off kiosk, ad monitor, and touchscreen. Removed dust from kiosk. Disconnected unused devices and ensured all other connections were properly seated. Performed monitor calibration and BP test/calibration. User and stop button tests were completed without any issues. Completed PM. Kiosk is online and working with no faults.
🔍Technician Findings
tech arrived check in witht he manager/supervisor and found the unit in good condition.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf