Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 24, 2026
75 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 29, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026Completed: Apr 29, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 24
Ready for Release
⏸ Paused
75
—
Apr 24 → Apr 24
Assigned
▶ Running
0
1
Apr 24 → Apr 29
Scheduled
▶ Running
3
4
Holding77.6d (excluded)
Coordinators3.2d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
77.6 days
Coordinators
3.2 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 29, 2026 (246 days early)
📅
78.8 daysTotal Age
⏱️
76.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay76.0 days stuck in "Ready for Release"
⏱️
Total Delay1.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
76.0d
Scheduled
3.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed monitor calibration, weight and BP test, Kiosk passed these tests.
The unit is functional and online.
Troubleshoot and found that the main power supply not sending 12VDC to the unit, preventing the seat and tower side LEDs not working, also seat not locking into place.
🔍Technician Findings
Seat LED and tower side LED not working
Seat not locking into place
Main power supply not sending 12VDC to the unit
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf