Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329918 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 670 — 3721 New Macland Road, Powder Springs GA, 30127

Jan 6, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 6, 2026
21 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 5, 2026
18 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 6 Ready for Release ⏸ Paused 21 —
Feb 6 → Mar 5 Scheduled ▶ Running 18 19
Holding 23.6d (excluded)
Coordinators 17.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
23.6 days
Coordinators
17.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 5, 2026 (301 days early)
📅
39.7 days Total Age
⏱️
22.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
16.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
22.0d
Scheduled
17.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed Kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock released button working as expected Levelers on floor Set to power on after power failure in BIOS Uploaded photos
🔍 Technician Findings
2026 PM due.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329918
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 22.0 business days
👷
▶
3 Technician Assigned Feb 6, 5:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-10T17:00:00.000+0000, 2026-02-10T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 30d 7h
⏳ 2.8 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 12:27 PM
Scheduled For: 2026-02-23T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 17, 1:40 PM
Scheduled For: 2026-02-24T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 19, 2:59 PM
Scheduled For: 2026-02-27T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 23, 1:11 PM
Scheduled For: 2026-03-02T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 4:05 PM
Scheduled For: 2026-03-03T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 1:25 PM
Scheduled For: 2026-03-05T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 2, 5:02 PM
Scheduled For: 2026-03-04T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 3, 4:44 PM
Scheduled For: 2026-03-05T14:00:00.000+0000, 2026-03-04T14:00:00.000+0000
⏳ 1.9 business days
⏱️
5x Labor Added Mar 4, 7:21 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.25, 6, 27
✔️
▶
2 Status: Completed Mar 4, 7:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 2:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
📨
Status: Invoice Pending by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 39m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 9, 9:21 AM
Invoice Number: SM-255711

Bottlenecks

Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
Mar 4, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-255711

Work Details (5)

Name Type Status Qty Amount Date
WL-03130634 Labor Open 1 $0.00 Mar 4, 7:21 PM
WL-03130635 Labor Open 1 $0.00 Mar 4, 7:21 PM
WL-03130636 Labor Open 1.25 $0.00 Mar 4, 7:21 PM
WL-03130637 Travel Open 6 $0.00 Mar 4, 7:21 PM
WL-03130638 Travel Open 27 $0.00 Mar 4, 7:21 PM

Details