📍 Sam's Club #6255 — 8621 Ohio Dr, Plano TX, 75024
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 1 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → May 6, 2026
75 business days (not counted)
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Aug 6, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 15, 2026
6 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (14 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Assigned
▶ Running
0
1
Jan 20 → May 6
Ready for Release
⏸ Paused
75
—
May 6 → May 6
Entered
▶ Running
0
1
May 6 → May 29
Ready for Release
⏸ Paused
16
—
May 29 → May 29
Assigned
▶ Running
0
1
May 29 → Jun 23
Ready for Release
⏸ Paused
16
—
Jun 23 → Jun 23
Assigned
▶ Running
0
1
Jun 23 → Aug 6
Ready for Release
⏸ Paused
31
—
Aug 6 → Aug 6
Assigned
▶ Running
0
1
Aug 6 → Aug 6
Scheduled
▶ Running
0
1
Aug 6 → Aug 6
Entered
▶ Running
0
1
Aug 6 → Aug 15
Ready for Release
⏸ Paused
6
—
Holding152.2d (excluded)
Coordinators0.4d
On Track
Holding(excluded from total)
152.2 days
Coordinators
0.4 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (138 days left)
📅
153.6 daysTotal Age
⏱️
76.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
On Track
Ready for Release • 220 days old
🚨
Primary Delay76.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
150.6d
Assigned
0.3d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:13 PM
Work Order:WO-01329927
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
⚠️9.0 business days
👷
▶
2
Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:13d 0h
✅
Status: Ready for Release by Kaitlyn KelchJan 20, 10:41 AM
From:Assigned
To:Ready for Release
Duration in Previous:14m
🚨76.0 business days
🆕
Status: Entered by Kaitlyn KelchMay 6, 10:25 AM
From:Ready for Release, Entered
To:Entered, Ready for Release
Duration in Previous:105d 22h, 0m
🚨17.0 business days
👷
▶
2
Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:22d 23h
✅
Status: Ready for Release by Kaitlyn KelchMay 29, 10:06 AM
From:Assigned
To:Ready for Release
Duration in Previous:9m
🚨17.0 business days
👷
▶
2
Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:25d 2h
✅
Status: Ready for Release by Kaitlyn KelchJun 23, 2:58 PM