Detailed work order timeline, KPIs, and analysis
HIGI LLC • Preventive Maintenance • PSM
📍 Child Protective Services - Harris County — 8410 Lantern Point, Houston TX, 77054
Jan 6, 2026 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 6 → Jan 7 | Created | ▶ Running | 1 | 1 |
| Jan 7 → Sep 9 | Ready for Release | ⏸ Paused | 169 | — |
| Sep 9 → Sep 17 | Ready for Scheduling | ▶ Running | 6 | 7 |
| Sep 17 → Oct 19 | Assigned | ▶ Running | 21 | 28 |
| Oct 19 → Oct 22 | Scheduled | ▶ Running | 3 | 31 |
10/19 KKelch called Tonya to schedule for 10/29 with arrival between 2 and 3 pm. Customer confirmed. Please call Tonya when you are 15 minutes out.
10/13 KKelch called Tonya to schedule for 10/28 with arrival between 12:30 and 2:30 pm. Left VM.
9/17 KKelch called Tonya to schedule for 9/23 with arrival between 10:30 and 11:30 am. Left VM.
9/9/26 MArnold- Recived a call from Tonya Slater. She confirmed contact and equipment info.
Address Confirmed: Yes
Unit on site: Yes
Unit located in a public place: yes
Scheduling ahead needed: Yes will need to be escorted to the correct building.
Certain day or time: 7:30am- 4pm M-F
Confirmed contact: yes Tonya Slater 832-927-7176 if you cant reach her at that number call 713-360-9590 this is the managers phone
9/9/26 MArnold- Called to confirm contact and equipment information. Spoke with Amilio. He will forward my information to the maintenance team. This phone number in the contacts. This is the customer service phone number. Called 713-755-2255
9/9/26 MArnold- Called to confirm contact and equipment information. Phone number was found on google. This is an invalid number.
9/8/26 Marnold- Called to confirm contact and equipment information. The prompts do not allow me to speak with Sarah Acosta. There is no employee directory.
9/3/26 Marnold- Called to confirm contact and equipment information. I got this number from google. This is not a valid number
9/3/26 Marnold- Called to confirm contact and equipment information. The prompts do not allow me to speak with Sarah Acosta. There is no employee directory.
9/3/26- MArnold- Called to confirm contact and equipment information. Spoke with Tanya she stated department does not handle this. Asked I call Sarah Acosta 713-274-5500
9/2/26 Marnold- LM to confirm the contact and equipment information.
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